SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On her L Took XL wanted an oversize, but it turned out to be in size, as a gift they still put a comb
shipped quickly and looks like the photo! a bit smaller than expected, but it’s still oversized so it’s okay.
Synthetic. Lighter than the photo. Soft, nice body
Synthetic shapeless. Come with a hole, returned the money
I believe that quality T-shirt horrible and not recommend to order it. 1) fabric-polyester. 2) curve skukozhennaya label 3) wide and awkward shape T-shirt. If T shirt cost 300R, it would be the norms, but for more than 600…. very sorry for the money
it is not real tie dye but instead printed on, the shirt is very synthetic
Very cool, but a little weird stuff
The quality is very good, fits perfectly, love oversayz jerseys, so I am very happy)))
Quality material, rough inner seam, after washing pellets, trim embroidery, where a lot of stick, no tag with washing instructions
Very nice and soft
no need to communicate with store, ordered coffee option, color of shirt is more pink than brown but other than that all good
Everything is fine I advise the store
For their day, a beautiful T-shirt
It's not a true plus size. Sleeves were sewn on backwards!!
The fabric is very plastic and elastic, does not match the picture looks a Normal fiber fabric
Freaky is not have said, ほんと テロンテロン of きじ was. tou cha spider-as well as the ょうひんよりおそかった.
He's been denied through the city. Yakiness is good
I ordered tshirts the store had no more in stock, so he decided to send me tshirts that are not what I ordered and he refused to refund me, I will never buy from this seller again
T-shirt miracle. Incredibly soft fabric! Very satisfied and surprised that the quality is at a high level. All seams are even. As a gift put a comb))
Received the goods damaged, naturally not satisfied. And the store decided to leave it. No partial refund
Quality is so to yourself, but in general not bad
A beautiful T-shirt, gently looks, came quickly and the description corresponds, although I somehow thought that it would be smaller (sleeves just below the elbow reach), and it s (!)
I liked this article
T-shirt as a whole is not bad, the photo really looks like. Size M sat freely., really oversyce. While the daughters liked. But it's synthetics, so as it will be in the sock, it will show the summer. I came to Kharkiv for three weeks.
The material is not as in the photo. thin and cheap. Even the tag is different
Not arrived parcel
I liked the quality, I thought the bullshit would be, and it is very pleasant) I will order other colors)
I love that it matches the description perfectly and is super cool
Soft material
T-shirts are super in quality. The photos correspond to the description. They put another nice gift, thank you. I recommend it to the store.
The goods have not been delivered
Very cute without any defect, came very fast and came a gift. Excellent store
The parcel went a month and a half, sent also late enough, but put a gift, the quality of synthetics, but not easily critical
Cool T-shirt, sent a gift, really liked
All is well, thank you
As in the photo, the goods correspond, the material to the body is pleasant
Very good and oversized the writting is a bit too low tho
Cool T-shirt, quality of norms
excellent exactly the size I ordered soft material love it
Is perfect
Comfortable beautiful T-shirt, dense, Autumn, spring, summer most that, without sticking threads, everything is quality
It's beautiful.
Put the comb as a gift!! the T-shirt itself is of the right size and very pleasant to the body. thanks♡
Cool T-shirt for its price! The fabric is pleasant, the seams are excellent! Took C and this is an oversize, very cool sits.
A beautiful T-shirt, but the quality is so to yourself...
It is very good quality is beautiful