SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Куртка понравилась, спасибо!
Thank you order liked. Recommend.
Хорошего качества, в размер, цвет соответствует. Заказала с запасом М, на 42-44, можно было брать и S. Товаром довольна, рекомендую.
Продавец очень долго не отправлял товар, пока я сама уже не написала и не спросила стоит ли вообще ждать. Сама посылка шла тоже очень долго. В итоге: заказала товар в начале ноября, а пришёл он только 23 декабря. Живу в Москве и такое у меня впервые.
Nice jacket
Very beautiful quilted jacket! The color is very bright as in the photo, I really like it) very quickly got it! Recommend!
The jacket is really wonderful, light, sewn very neatly. Pockets only on the sides, on top-deceptions. The size perfectly approached 42-44 (88-68-93), thank you all for the reviews and the store for the quality product. Delivery 2.5 weeks. Waiting for spring.
The jacket came with a red spot on the collar and a defective pocket, flattened and inside it is not sewn correctly. Opened the dispute, the store returned part of the money immediately. In the rest there are 5 points. Color fire. My parameters are 89-69-91 cm, height 172, weight 54 kg. I love free.
Fast shipping. Well packed. Branded package and tag. Bright color. Pockets in the side seams. Weightless, but there is a small insulation. I liked it very much!
The jacket is good, qualitatively made. You can wear both with a belt and without, sorry there are no pockets on the sides. In size, everything fit perfectly. Height 160
Chic jacket for the spring. I like the style bright blue color. On parameters 84/63/95 height 168 I chose the size m. The size approached perfectly they look great. I took this size specially in order to wear with a warm sweater. For spring on weather from 5 ° heat can be lower if in the car. Quality is excellent. Read more in kristinadandy blog
I liked the jacket, there is no thread, it is sewn neatly. Took M on 163 , 89-68-96. Straight sits what you need. Recommend. In the spring, that's it.
At 90-70 90, height 158, took the size M, bolshevato, S would look better. Quality is good,, delivery to Israel 10 days.
A good jacket, on the parameters 86,72,92 approached the oversize.
Cool! Thank you, the size with the parameters 90-68-90 is excellent.
Great jacket! Quality is fine!
Очень здорово
очень понравилась рубашка,качественно сшита,как всегда в этом магазине,точно по размеру на параметры 90-78-105
Куртка обалденная. Скорее тёплая осень-весна. Размер L на мои 102/92 /98 сел очень свободно, рукава длинноваты и широковаты, можно было взять размер М, но и так смотрится хорошо. Цвет очень красивый, насыщенный. Есть боковые карманы, хотя продавец сказал мне что карманов вообще нет. Доставка в Германию 10 дней.
The park is good. The color is bright, saturated. There are no marriage and no shortcomings. At 44-46 took the size of M
Malomerki, does not correspond to the table. Quality is good, delivery is fast
I really liked the jacket, excellent quality of tailoring. Corresponds to the dimensional grid. Very beautiful color. Came in time.
Beautiful jacket, thanks for the fast delivery
The jacket really liked. Completely coincides with the store's photo. Fit in size. At 48 size L is free. Pockets, of course, are not enough, well, as it is. Looking forward to spring! To buy definitely recommend!
Super quality jacket.
Quickly delivery, I liked the quality. Size S at 44 is good
Very beautiful and high-quality jacket. Color chic. Shipping fast. Thank you. I'm very happy
The order is satisfied, the color is very beautiful, the landing is excellent, not small, take your usual size, it will still be oversize.
Курточка яркая, качество хорошее. На мои 92-72-92 немного овесайз. Синтепон тоненький. Мне нравится, отличный магазин.
Great jacket! Bright color. I ordered L-it turned out to be great in the sleeve and on the back. The size of M in the chest is a little tight (((of the minuses-there are no pockets.
Очень классная куртка, стильная, ну а цвет просто находка! На мне размер М - на 88/75/98, плечи 40-41, рост 158, вес 52,5 - села отлично, даже не свитер, нигде не жмёт и не сковывает движения. Но я думаю мне и размер S подошёл бы. М села даже чуть оверсайз) Фурнитура отличная. Цвет не блестит, пошив хороший, пока только куртку хвалю! Надевала два раза на выгул, все ок. В -5 стояла на улице минут 10 - не замёрзла , но шёл снег и было тепло (без ветра). Но это я надевала только на выход (естественно она не зимняя и не подходит для прогулок в минус, но если как я - на машине в кафе и тд, отличный вариант). Доставка пару недель в постамат пятёрочки. Спасибо, претензий нет. Промокод на скидку 500₽ от 1000₽ на первый заказ до 31 декабря: P4ZFWY9D
Everything is ideally, color, sewing and delivery.
Thank you very much to the store for the fast delivery. I will not repeat, all the good is already said in the reviews. My height 155, og93, ob104 or 105 fit me perfectly, as I was sewn. I'll attach the photo later.
The color is chic, but the sleeve would be slightly longer. Therefore, high with long hands will be short, my height is 167 and I'm back to back, but I have long hands. Oversize, but not strong. Yes, there are not enough pockets. But for its price of 11.11, 1390 rubles. quite well.
The quality is excellent, the jacket is very satisfied! the size approached Well. delivered to the door, promptly the store sent the goods, thank you!
Quality is good. I like it. Nooo... Took S, in my 42-44th size was great... Especially in the shoulders ..
The jacket is excellent. The color is bright!!! Light, slightly warmer than a windbreaker. I took 92/68-92 m, it is too big. You can wear it, but it's better to take S.
It's perfectly! Dazzling luxury and high-class. Satisfied very
классная куртка, цвет бомба. немного не угадала размер. взяла L, а надо было M. Мои параметры рост 158 и объемы 92/ 80/102, но все равно уже ношу с удовольствием. Рекомендую к покупке.
Perfect, pretty light jacket. Conform to the picture
Oboldenaya jacket for height 164 Rall in place .. Definitely recommend to buy)
Just like a picture , I order S but it’s oversized but I love it colour and everything perfect :)
Good
On the Size 87-70-93 took S. excellent village and with a belt and without. No more. Apparently, the girl from the review below where it was strongly flared because of the belt, the jacket was clearly more than necessary. The jacket is fire, but it does not have pockets, but it's a trifle compared to the quality of the jacket and its appearance.
Jacket and color and quality are good. I'm still too big, I'll return. My height is 155 cm and weight is 45 kg, widely sits and the top pockets on the chest in my opinion expand the proportions.
Super jacket! Thank you!
On the parameters 160/95/78/110 excellent!! Bright!
шикарная вещь
The color is awesome! If sad and need color therapy, take it urgently! Works!
Quality is good, came quickly. But I made a free refund. I did not fit. First there are no pockets, very not practical. Took m on the parameters 90-70-90, height 164. Without a belt is good, free, you can fit a warm sweater. But if you tie the belt, then the hem or sides is torgite, like a glued skirt or Army back all the surplus and then, like a peacock tail. In general, the money was returned