Designed by Thekittenpark
Product Details
Customer Reviews (97)
Item Specifics
Shipping & Payment
Product Details
Item Specifics
Material:
100% Cotton
Type:
Cats
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
5 Star (97) |
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perfecta
Good quality, and it's come pretty fast.
Very fast delivery in 8 days. Super shop!
The house is very good quality. Beautiful. There is a smell, but not strong. The cat is still studying its gift.
The goods came very quickly, in 2 weeks. Came safe and sound. The house is soft, large, not heavy, odorless. Folds into the bed, and back to the house while the top does not crumple and there are no creases. The only thing that the cat has not yet fully appreciated, sniffs constantly, but sleep there refuses. Not used to more). And so I'm very pretty, I advise the store.
Very fast received. 50cm It looks quite good size both for kitty and for adult cats. My cat had settled on immediately. )))
I like it very much, good quality, the only thing in the packaging came throws a ball and when I 've mounted it it's a little deformed
All is well but the packing is terrible, the house all remember
The goods is according to the description
Quality at the highest level! Cat likes it. Came in two weeks.
All Super! The thing is quality and versatile. Thank you!
Month to Podolsk. Even for almost 3 weeks it is in Russia, Novosibirsk went for some reason, and not to sharapovo. Well, it wasn't in a hurry. I did not take myself, but the standing thing, maybe I will take my cat. Open better without a knife, it is better to tear your hands, as the chance is great to cut the contents of the package, which is a simple package.
My York house liked it! Thank you!
Cat glasses for flexible
The house was impressed with the size and quality of performance. Keeps the shape tight. Inside and Outside soft and nice. Although the cat prefers to sleep on my pillow. Store products are different quality. Recommend it.
I have a cat 5 kg and I took her the biggest house. It really turned out to be big, it will be very spacious there. House quality. Keeps his shape well. The only drawback is an unpleasant smell. My cat was ratting to this house at once, but did not go inside. I think it is because of the smell, because it is inside the house strong enough, and the pillow smells a lot. Now he "wears" on the balcony)). The pillow is made on the lock, I.E. You can remove the upper fur pillowcase and wash, and the inside will not suffer. I'm very happy with buying. Delivery is fast enough given the current situation. Recommend it.
Super!
Well done, very good quality. It is firm but nicely soft in touch. Roomy for big cats and small dogs. It has delicate unpleasant smell which goes away after one day. My cat immediately get in and out several times as soon as I bring it home. I think she recommend it.
Wonderful, cutest bed house i have found, such a nice quality. The bigger size is ideal. So comfy.
The order came to Moscow a month later. The house is wonderful, big. While we use it as a lie. We gotta get used to it. Made qualitatively, there is a pillow inside.
The quality is super, the smell was not, for the carcass 4.5kg spacious. The cat appreciated, now sleeps only there. The only thing is missing curtains, but it's a matter of resolve.
Very happy with buying, especially cats! One cat slept in the house all day! The product is very qualitatively manufactured, reliable, sturdy! Inner pillow with removable zipper cover (can be washed)! Thanks to the manufacturer and store, for the good quality!
I liked the house very much.
Superb description the article and just perfect I love and my cat in and delighted
My cats sleep inside and she's happy ;-) order received 14 day after it's closing...
Polecam, :)
Great cushion, my cat loves it. Size “S” will fit for any cat or small dog. Material is perfect soft and easy to wash!
Super! Thank you.
The parcel arrived quickly, weeks 1,5 and it is in the mail) only the post began to reschedule the order and extended it another week... House we have, the quality is good! No smell. Spacious. But Kitty did not understand his happiness and is not interested in lying. Once went away and everything (may still change the decision. Seller advise, the product is great! Thank you very much))))
As in the picture! And there is no smell (at least this order, or wrote what you need to put on the balcony ..). Came really tightly rolled, but broke through the day. Not torn, sew tightly and smoothly. Delivery is very fast, picked up from the office, notification thrown into the box. The cat was watching half a day. As long as it lies on top, he's afraid to go inside. I think it's a matter of time. She likes the material itself, reminds him with his paws (Milk Way) =) thank the store, the purchase is satisfied!
Delivered in 7 days. Without any smell. My cat goes to sleep there from first Day. House looks better in life than on my photos.
Fast shipping and product as in description.
Good product quality but Kate recognizes carobki and there is some not going
Delivery fast, track tracked. Strong. The materials are quality. No smell. Size S for girl storm, spacious. Litter with zipper. Corresponds to the description of the store. Recommend!
Very good to delivery, despite the pandemic, I think they made an effort to make delivery as fast as possible, the doubts that arose I could answer them with the store and reply very quickly, the house is very spacious and good material, I think the quality-price is very good.
The House is good, minus an unpleasant smell, I hope it will blow out. Under the pillow inside the bottom is a thin cloth. Sewn fabric with synthesis, as dogs dig and fall under the pillow turns out as on the floor. But I'm happy to bet 5 with a small minus. Recommend
I love it. It's just like the picture. Very good quality
Super. The cat won't get out of it.
Excellent quality. Very beautiful.
Everything is cool, the quality is great, the cat settled.
The house is excellent. The cat immediately fell in love. Recommend))
Mexico-state of HIDALGO It took him 2 months to arrive. Excellent quality bed, extremely soft, very warm, very well crafted, the cushion has closure so I can get the inside out and wash it. I wish they had big tamamo, I was hoping it would be bigger because I have two cats. But for a single cat this great size M if you want good space (50x50x36cm) I recommend 100% As for the parcel, it is sent by Aliexpres Standard Shiping and tracked by Mail Americas, when Mexico arrived it is received by Quality Post (that parcel is very bad because the packages are stolen, it's already happened to other acquaintances to me it's never happened to me) In system of Mail Americas appeared 2 attempts to deliver and that was a lie, I called 2 days in a row (8182889022) and they lifted the report. Two days later they turned me in. You have to be very insistent, I think if you don't insist there's more chance of the packages mysteriously disappearing♀️
Ruggedly made, no brzydkiego smell, does not take much space. Kitty pokochał!
Nice house!
Not the first time I order a house for my cat, the quality is super!!!! For such money just find
Great as in the picture. The cat immediately climbed, but sat not long... Until you're used to
Estrellita (Yorqui) liked it very much
Cat liked :) and dog. Soft, beautiful.
Great House, there are no claims to the quality, only Kosha does not sit in it
House very liked!