SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
One that one moment とどき. The other あったかい hesitation so Titan. Hey it's from おおきく みえる あったかい though there are from.
way too big
love it
Because of the gum from the bottom, the jacket is going up and looks ugly, while in the photo the bottom is free...
I like it! Beautiful and comfortable
Really nice!! Good quality and warm! A little bit too oversized for me, im 167 cm
It’s one size fits all. I am 5’4 and 132 pounds. It’s a poofy jacket but still cute. When it is unbuttoned the jacket is a a little over my but and zip upped it is above. The only problem is when I zip it up the bottom elastic band is kind of tight. I might alter it and take it off.
just like on the pic! looks really good and is actually thick! you can probably wear this in the winter :) I'm 165 cm (5'5) and weight 49kg and the jacket fits good
It's just like the one in the picture, it's hot, it's very cute
so cute
very nice! didn’t notice that it was velcro on it and it had an elastic band at the bottom of it it was still good though and fit and i have broad shoulders so 10/10!
accurate 2 photos :D super tight around the hips if u wanna close it, and I'm already v thin. also small around the wrists
The jacket really liked! I feel comfortable in it. I thought it would be cool, but it turned out that it was very warm! I definitely do. Insts: gladkovvvaa ;)
I really like it and it’s pretty cool ! Shipping was the best since it wasn’t over 2 months, maybe 3 weeks the max I’ll say!
J’adore !!!!
I love it !! ⁉️
surprisingly quite thick. keeps me warm. it is quite long on me but im 5”1 so its expected. however i dig the oversized look. delivered in a little over a week!!
Very nice jacket! Thinner than I thought and the leopard print neck is pretty but different from the pictures and very thin. But super cute! Sleeves r a little short tho
love it
Amazing
Rather not bad but very wide
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Very good
Pas essayé
I like the look of the jacket very much! It is like the pictures and is very puffy and warm. It’s very stylish so I’ll be wearing this a lot! It did take a very long time to come (more than a month) but it was worth it.
I love it
The mind stinks but oklm
Perfectttt it took like two month to get to Israel but besides that it’s perfect I love it!
Quite oversized but okay, sleeves are quite puffy
most gorgeous thing i’ve ever worn so so beautiful and fits perfectly :))) !!!!!! definitely buy this item :) !!!!!!!
Good quality
nicce
i LOVE it sm sm sm my best purchase SO far, really good quality and i even got a lik bracelet as a gift. my ig: milla.mp3
Arrived two days ago and I love ittt
It is exactly like the picture.
It came very quickly, I thought it would be a little longer (I 168 cm) I do not like only what seems to be inflated too behind (maybe so only at me)))
very satisfied, highly recommend, thank you
It's very nice, quite puffy but I like <3 the material is also very good and it opens well. Amazing communication with the store! It was very kind :)
The jacket is of very good quality and looks warm, it is really like in the pictures. She arrived in France in a dozen days so rather fast. I find it a little too bombed behind but it's personal, and if you want to know a reference size I would say it size like an M.
Really beautiful jacket, the color fits perfectly with the description and that of the image. I'm 1,70 m and at the level of the arms it's just
perfect i love it
Long delivery (1 month) but top quality :)
decent
Really cute fits nice
Really pretty, as in the picture
Very pretty voluminous impossible anyway
I do not like it's too short but received very quickly
A little too big level size
arrived very quickly!!!
As described and arrived very quickly.