SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a good thin but soft sweater, have waited really long until product finally came.. but thats i think the fault of shipping companies.
Not worth the money. Quality is not very, but my daughter liked it.
I recommend, 100% cotton. Completely matches the description
The color is different. We ordered 2XL but it fits for size S
Its not oversized the size is small .
Good sweatshirt. I liked it.
I usually wear a womens L. I bought an XL because I like my hoodies oversized but it is a little tight.
Synthetics, not as dense material as in the photo, on the sleeve the Puff was, the picture coincides, I do not know how after washing it will be, the main thing thing thing is Price-quality)))
It's nice, but small, you must be 2 sizes bigger than you actually have
Unfortunately it's winter sweatshirt, is thin even not bawelniana.wzor nice, very long sleeves. Sorry for such a price US kupiłabym better quality. I am zawiedziona.
The fabric is not as shown in the pictures and the size is totally wrong. I ordered an L and got a small sweatshirt with the L tag.
The size is correct but the quality of the sweatshirt is not the best. The fabric is extremely thin
Very nice he color and everything is the same as the one in the photo I was delighted to recommend and the store came very well packed and fast wine.
Small carving
Quality of goods for 3)
I ordered an XL to go oversize but more than a large size is my size, it looks like an M. The fabric is more polyester than cotton, and the inside is lined with a super-warm fabric. The drawing did not bring any kind of errata. The only bad thing was the size.
Very very nice and lovely thanks for the fast delivery
Fast shipment, the order came earlier, I recommend the store!!!
Perfect
It came sooner than expected, it's great!
Received in a week. True to the description, although the color is slightly less vivid than in the photos. It's warm and comfortable. If you are looking for oversize effect, I would recommend buying 1 or 2 sizes above your size habi tu al.
Good morning, I arrive within the estimated time frame, the color and print match exactly. What fails a little is the size, I thought it would be more like. I advise pillar a more grade size. Otherwise it's perfect. Thank you very much.
All is well. Got fast Thank you very much
I really liked this jacket, it's very comfortable
The parcel went a little long. Quality is good. Thank you!
Very soft sweatshirt, recommend
woah so soft
Cute, but bigger
Chic
Jacket quality, worth your money. Ordered a white color. Shipping fast. Synthetic fabric.
Not bad, 3 numbers ordered 25 received. It's worth your money. Thank you very much. Maybe I'll finish the review later.
For a XXL The size is right, order a size more
Дочь в полном восторге! Качество огонь, мягкая , приятная к телу. цвет очень красивый.