SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Купальник пришёл ровно за 2 месяца, качество хорошее, жду когда границы откроют, чтобы можно было его надеть на себя)
Купальник на маленькую грудь не ракомендую, никакой.
On the widely planted chest is not very suitable. the quality is normal
The quality is terrible, the leaves are painted in an incomprehensible color, not even golden! Size is giant!!!!!! I do not advise!!!! It's a pity, even for such money!!!!
Идеально сел, размер S, в точности как на фото, пришёл относительно быстро
I took M, as on my usual clothes. Yes, and in size all calculations are correct... Panties came up perfectly, but the bra turned out to be three sizes smaller. Barely put on, in the chest as small as possible. On the label is m, and it's a feeling that XS. I had to give my mother, because she is less than I, but even in her chest is not enough. What is this size jumping?
Beautiful and good fabric
In the picture it seems that he with gold inserts, in fact with some more green, quality for his money norms
Cool swimsuit, recommend!!!
Top is small for me. Took an M size for a D cup. But the suite is beautiful and was delivered on time.
great product love it
Pattern without sequins.
Beautifull and fast delivery
On the swimsuit are not golden leaves, but yellow.
Color and fabric are not the same as in the picture! 4 for the fact that the store returned money for a poor quality goods.
In the photograph it looks very beautiful but I get there and the bottom is giant and the top is very small, the sizes are not as indicated
Good but for a small chest
Five does not pull. I will sew. But the quality is very good. Maybe it was necessary to smaller size. It's full of size. So take back to back or a smaller size
Cool swimsuit, comfortable, beautiful, came pretty quickly.
In general for training at home, normul but .... The top is small-does not correspond to reality, and the bottom between the legs is very narrow and in height, very high ..
Wrong size
I liked everything. Good quality.
Chic swimsuit for your money
too big! I wear medium and took a medium, I should've take a small
The print is not as nice as pictured. Not metallic. The bottom is very, very big at the back.
beautyful, thank you so much! :)
Cute, But the measures do not match, above stay loose and the bottom is too big, it looks ugly.