SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I did not like it, it looks rough and cheap
Perperfetta
Poor quality housing
bad quality
I ordered 15.11.2020 and came on 26.11.2020. A beautiful and thin cover, I did not expect that so quickly such beauty will come!
Cool case
Tactile sensations are pleasant, the quality is good, no foreign smells, the store sent quickly, the track was tracked.
Beautiful
Ok
Exactly the same as in picture, beautiful
Strongly branded case unfortunately Drawing smeared
It fits very well
very nice and fast delivery thank you so much
Very very much!
Cover as a cover, soft layer no
the product never arrive to me
Nat that good
perfecto
zamówienie nie dotarlo.
товаром довольна. чехол как на фотографии. заказ пришел за 2 недели.
Envíe la información para que pusieran .i nombre y no lo hicieron , además esta roto.
El color no es tal cual aparece ahí.
A capa veio ok, muito parecida com a imagem, material bom é o silicone é mole.
matière pas terrible, coque trop souple, motif flou
Nice cover but the plastic is quite tough and I am not sure it will be protective in case of fall.
очеень понравился, не пахнет, обработали спиртом, потом духами
luv it
Sehr gut
Хороший чехол.
thank you for nice product
super
Everything came well quickly
top top !
выглядит очень дешево
i dont have this case.
чехол не плохого качества. на samsung s8 сел идеально. когда открыла пакет то чехол был немного поцарапан но не критично.
I love the color, it's just like in the picture, super beautiful, it's perfect on the phone and feels super skinny and practical. I highly recommend the yellow
Muy Bonitas AJL
Smell and processing are OK
super
Super nice and well protected only the pink color is slightly bruiner
not that good how ecspected
Excellent.
Bad imprecion
they didn't print my name
In Almaty order reached 27 days. The cover of the gray color in the photo looks lighter, in life it is darker. In general, the phone has approached, but there is a small bruising on the left, when you put on the phone ugly sticks out.
I didn't receive the item
The cover looks very cheap.
Am satisfied. Order arrived in 20 days to Brazil