SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
People, she's doing a lot of work. Take a look. The product Bales the log through one-well, for example. And today it will be you! Surprisingly, Alik stood on my side of the dispute, however, I did not speak the entire amount (I did not hope). I left a hundred. By the way, he does not see the problem. I could not convince him, well, it's clear who will plant him, it's a monument. Who will be lucky! All good!
Delivery of the order to Moscow in 14 days. The baseball cap is well packed and retained its shape, without falling over. Looks also chic, thanks to the store for the goods.
Cool baseball cap, for the winter is the most, for those who do not like hats. For such a price is super!
Everything corresponds to the description. size 60-approached perfectly
It turned out to be great for a teenager and behind just an elastic band, ugly
Кепка хорошая, но мне велика оказалась.
The packing of the goods is very hard. The size, the description of the goods corresponds to the declared. the purchase is satisfied. I recommend the store.
кепка хорошая и качество тоже.
Хорошая кепка, очень красиво смотрится. Материал качественный. Приятно держать в руках. Пришла в плотном надутом запечатанном пакете, очень удачное решение, кепка сохранила свою форму. У меня 58 размер, кепка немного давит на голову, особенно, если "уши" завернуты внутрь кепки. Но это не критично, думаю разносится. Сзади есть регулировка диаметра кепки, если надо, можно уменьшить. Я ношу на максимуме.
Good and quality feels good and I also arrive before the deadline
Cool, warm. It's funny that I came in a package with air, so as not to crumble.
Cool hat with ears.
Quality is good. The label with the inscription upside down, for me it's not fundamental, I'll still take off.
It is not packed very well, it went very well. And so the cap is cool!
Three-week delivery in promised quality and wonderful packing
The quality of the norms, sewn well, comfortable, but did not fit the size, large, when transported,
In general, I liked the baseball cap, it's warm enough, but I unfortunately came already in a deflated package and so I crumpled, the quality is good
Comfortable. For-15 ears do not freeze. A fairly versatile cap.
Quality is good. Packing well protects against deformation during transportation
Good qulity
Cap cool for 60 head size went well sits well and does not press even with ears normally
Order received. Came in an air cellophane bag. In our climate spring-autumn, in winter in frosts cool.
Surprised that the package with air will not break through and the cap was not deformed. Delivery by ukrmail. The cap is warm, normal, I came up and still stock remained, I liked it, seams even threads do not stick out, the elastic is normal, very pleased with us such a much more expensive.
Excellent cap well packed looks very decent for this money just super
Good Goods. As in the photo. Recommend.
Fast shipping. Stretched well to my 59 size
Super!!!
Went to Chuvashia exactly 2 weeks. Received in the pastamate Pyaterochka, so it cost only 176 rubles. The cap itself is cool, in minus 20 of course do not sweat, but to minus 10 is quite. I recommend definitely!
The cap is very high quality stitched well very warm husband is satisfied with the quality of impeccable thank you to the store AliExpress store respect!!!
The goods are very satisfied. Perfectly Fit in size. Cloth is dense, perfectly holds the shape. I am very pleased with the purchase.
Excellent hat, thank you very much, fast delivery
Good quality goods. delivery month. Good packaging, the baseball cap did not crumble. The store and I recommend it.
Quite a Good cap, came in an inflated bag, it was immaculate. a small head will be large.
The cap is warm with ears, the size of 56 heads came up perfectly, qualitatively made. I recommend to buy!!!!
Like normal, as will be worn time will show, a good option for off-season
Excellent, not a lot!
Nice baseball cap. Good store! Shipping fast. Recommend!
Fully corresponds to the description, I did not find any shortcomings. I do not post the photo, because it is exactly the same as in the photo of the store and other buyers. Came in an air bag. Who does not like the inscription "sport", it is made on a metal insert, which, it seems, easy to remove if desired. I haven't done that yet. Personally, I'm very comfortable. I thank the seller and the manufacturer.
Very beautiful and warm, though slightly uncomfortable to wear, as the cap is new, I have a big head. Over time it is carried.
Great packaging! It came fast enough. No creases. Good quality!
From the second time it turned out, finally the store did not mix the color! On the second photo, the baseball cap that was sent to me last time, and I do not like black color!
A good cap, came quickly, in a vacuum package, not crumpled. Warm, size 56-57 is optimal, not adjustable, because. A wide elastic band is sewn, a larger size will be pressed on the head.
Thank you. Fast delivery, 11 days. Super packing in puffed pouch.
It's okay. Only delivery sucks. KSE is the most, in my opinion, disgusting courier company. Couriers do not call, then write in the comments that they did not reach. Through the call center ordered delivery to the PvZ and took the parcel itself. Please do not contact the store any more with the KSE.
It's OK. But the size would like more.
The cap is excellent. Came quickly, in the air bag. So I didn't. The store is good. Warm. The husband wears now 2-4 degrees of frost. Ears do not lower, because they are warm. Product and seller definitely recommend.
The description is accurate, the color is the same. In my 58 size came just right, but those who have 60 head size, I think it will be too small. Quality, well, for this money, at a firm 5.
Fast delivery within 12 days. Sits perfectly. Is also adjustable. Nice and warm lined. Price quality a 10.
The product corresponds to the description. The goods came quickly. For such a price, the quality is excellent. I liked everything. The size approached. Product and store recommend.
A good cap for reasonable money. Delivery ukrmail 25 days.