SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To try but conform to the description
Gloves are excellent, slightly insulated. Delivery month. Very big even on my big hand.
Thank you
Warm, soft and cozy gloves.
Very cool, comfortable gloves
Their price correspond. The sensor works.
Excellent. On a thin female hand. Fingers work
Gloves of excellent quality, first in the package seemed small, but when fitting it turned out that they perfectly stretch. Are made Neatly, the threads do not stick out, the seams are neat. The color perfectly corresponds to the claimed. Inside is very soft. The sensor works perfectly, the screen of the teoephone is unmistakably responsive to touch. No unpleasant smell.
Gloves are good, but fragile. The sensor works.
Segunda vez que pido éstos maravillosos guantes de lana, son excelentes y de muy buena calidad, son muy calentitos, el pedido llegó en tan solo 13 días, rápido, bien embalados y en perfecto estado todo, los recomiendo. Gracias!!!
Very good. High, good coverage of the wrist I recommend.
Ordered 7 pairs., 4 came dense normal size a 3 thin small with other labels. Shipping fast.
Goods doszedł to Poland after 14 days of order. Fast shipping and delivery. Recommend salesman and product. Gloves very cool and warm. Can be in use them with smart phone which is very convenient. Recommend. Not kontaktowałem the store.
Nice gloves. Warm and do not need to shoot to use the phone!
Very good product a little long to come I recommend this store
We reached Moscow in 16 days. Gloves bomb, very warm and pleasant. Fingers work. Recommend!
очень-очень мягкие. на сенсор не с первого раза реагирует
Ordered 03.12, in Bryansk came 19.12 (in the parcel there were 3 orders). Quality is normal.
Cute autumn gloves. On size 7 just. The color is beautiful blue, fully consistent with the declared store The parcel received one month after the order.
Many thanks to the store! a gift to his wife for the new year!
Gloves are just super! Warm and slightly elongated, but wrapped I really liked
The order was almost a month 24.11 bought, 22.11 received at the point of issue. Warm gloves, pleasant externally look in the case. Purchased in frosts for mittens to dress
Gloves just super, soft, on the hand like poured, the phone is convenient to use, I recommend, sent quickly, it came to Voronezh somewhere in a month
Ordered on November 11, came on December 21. Looks good. Packed OK. Soft
Warm gloves, for a deep autumn, as now like to speak. It's soft inside. Touchscreen works. Size Small
Everything is fine. Perfectly fit. Soft, gentle, stretch. I order not for the first time, it is better to order a pair at once, what if you lost it was a spare kit. Universal color. not bright. I have the same in burgundy color already. Hands do not freeze about-20
Delivery about 5 weeks. Gloves are soft, pleasant to the touch, odorless. For a warm winter. The sensor does not work very well, after time. They did not communicate with the store.
Gloves and leggings of very good quality, everything corresponds to the description, the store recommend, the delivery is very fast.
Gloves are soft, on a small brush, approached well, in the composition of acrylic 80% and polyester
Gloves with a small fleece, sit on the hand well, stretch, who has long fingers will be normal. It's been over a month. Purchase while happy, let's see how much will last. Thanks store
Pleasant to the touch, soft, my fingers are long, my gloves stretch well. There is contact with the phone. I recommend the goods and the store.
Good quality gloves. There are two fingers for the touch screen, everything works, I personally checked and I bought the same for children. They stretch
Collected in one parcel several goods, received at the cash desk in five. Well done stores. Gloves are warm and soft, oddly working, the phone reacts. Recommend
There was a month with a tail, 190r. (as for me, a little expensive). There was a thread in one row. Clearly not for Russian winter, up to-10 * without wind or if only in the car to ride. And so, soft pleasant to the body, inside the light started, very well stretch, on the r-r 7,5 - 8 will go. The picture is the same from the outside and back. The sensor works clearly, I print the tip in them.
Gloves are very pleasant and neat, only on a small female hand, generally bought a grandmother, but she is pressed fingers at the base, I will wear it myself.
Gloves are small. On a large hand will not work. Quality is good, there are no puffs. The sensor on the gloves reacts well.
Gloves are warm, cool, to the store Thank you very much
Gloves came quickly, ordered 01.12, came and took 12.12, combined with another parcel, which is very convenient, took in the post office halva, in the five, cool, fast, convenient. As I wrote about other gloves, there were threads, everything is fine here, there are no threads, soft, warm, fluffy crumble. The sensor of course works here worse than in those gloves, apparently all the same because of the thickness, but with time, they seemed to work faster than at the very beginning. Let's see how they show themselves in the cold. And so I'm happy with the purchase, thank you :) I attach a photo of other gloves, for comparison (to understand what I mean at all).
Lovely quality. Amazing price. Have ordered more and shall be ordering more for family :)
Nice gloves. Reacts to the touch screen, and the touch button on the phone is not. Delivery took a month.
Good gloves sensor works well
Very soft, very beautiful and ideal for small hands. On the other hand the touch does not work on my iPhone, maybe because I have a protective window
I'm happy with the purchase. Gloves are soft, comfortable its function is performed. The sensor works well.
Gloves are chic! I advise. soft, comfortable, and most importantly warm!
The quality is good, inside is very soft, the sensor works! Up to-10 is suitable (if not long in the street). Delivery to Peter took 2-3 weeks
Cute gloves! They are definitely a really dark navy and they seem to work although I haven’t gotten to try them out well since they are for gifts, but I tried a pair with my phone and it worked! Super soft lining and they definitely feel luxurious and nice small, warm but lightweight gloves.
super
The goods came quickly, corresponds to the description, without unnecessary communication with the store, the fingers work well. The only quality... There is something to strive for, sticking out strings. Although for such a price you can forgive. At 4 out of 5
Cute gloves, the size of the middle hand approached, but I would like a little longer. Inside there are no sticking threads. Really sensory, but in severe frosts will not work.
Yay. We're here. They are very high quality. Warm, thick, work on the touch screen perfectly. Unexpected even. Recommend. In November there were 190 rubles and in a large order it was possible to apply a coupon for a discount. The store is good.