SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I put 4 stars because I have not tested yet but fast delivery in France (like)
I love it identical to the picture
In appearance, everything is perfect, but the feeling is not very pleasant fabric
Très bien
Short light jacket, cozy. Sleeve is good in length, my height is 175, often short are. The length of jeans with high waist goes
Really nice. It’s thick and warm but the inside does have that thin cheap “silk” material but the fluff is thick so it’s still warm I recommend I got a L I wear size 8-10uk but I get 12 in coats for space honestly this is giving 10-12uk but I wear dd so it might just be my chest giving lack of space still can wear comfortably
Super pretty I stay as I expected, but I'll take something to get there
Perfect for winter very warm and very pretty
Very beautiful very احببتها
It's perfect. Shipping fast.
Small delay of 2 days otherwise perfect arrive like new I recommend
очень красиво
Sooo cute
Super fast delivery to Moscow, took the size s on the parameters 168 growth, 88-70-100, sat normally, but it is better to order m, it will be freer in
Parfait
The jacket is perfectaaa. I fell in love with her. It looks great on. I can't wait for the cold to open it. The shipment was very fast.
it arrived super quickly and it's very nice quality! i usually wear s/xs and s fits perfectly not too tight, not too oversized. it's not for very cold winter but still Amazing
Хорошенькая
как на фото, пришла за 3 недели.
Not like the fabric and trim it
Super pretty, the cannon color in real. I do L in normal time and there I took the same there is nothing to say
Very good jacket
It's very cute and warm the exact color charm me thank you store
Fits perfectly, keep warm
A class coat, all as on a photo
Good product recommend crazy and take it small size frankly I like I took M
Pretty, love it.
just as in the description
Very beautiful
Super and fast
Well received
Arrive in 5 days even not, very surprised by the good quality of the product and is exactly as in the photo
Exactly how it looks in the picture pockets are real it’s not extremely thick but good quality and warm would definitely recommend x
Good quality and it keeps hot take a size above fast delivery
Never received
Perfect nothing to say it is beautiful at the right size I advise you to take it
Jacket cool soft and beautiful
Ordered this coat on 1st May arrived on 25th May, shipping time was ok, quality of the coat is amazing, very accurate and I’m very satisfied. Usually wear uk medium (UK 10-12) ordered a Large and fits perfect
super
Well received I took L It's top at the level of the material it is too soft
The jacket is super beautiful, the sleeves are long, on the other hand take a size above, but otherwise perfect!
Top, as on the photo arrival in 6 days
Very nice jacket I'm very happy
Great, I love it! Faithful to the picture. Good size. Good stuff.
Nice jacket , would recommend buying this
Very fast shipping so good to buy.
Really comfortable I got a large and I am a UK 10 so I wanted it to be bigger but it’s a nice fit
Delivery in one and a half weeks, beautiful jacket (the white spring badly because I have a filter but the jacket is white ouuuf beautiful). Quality at the top good its rest of AliExpress but it's really top for a jacket at this price, finally in short I kifff and I recommend thoroughly the girls do not hesitate!
nice just haven't wear it ....the hand is weird don't really fit right, but the quality is top notch
For a very long time