SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material is comfortable and the store delivers fast.
A very beautiful sexy crop top.
Хорошо, но коротковато.
ok
Disgust did not come at all after two months nor did I receive a refund and do not recommend ordering from him at all
średnia jakosc
Very small.
Отличный топ, пришёл быстро. Нитки не торчат, швы ровные
Interesting but I like it .ok I guess just not like how it fits on the picture it’s shorter on me but I don’t mind it I wear a small or extra small u.s mainly and I’m a 32d cup I ordered a small I feel like in the shoulders it could be bigger but on the chest it could be smaller but overall I think I choose the correct size I would wear with a more high waisted Bottom as it’s really short on me but overall I like it for the price you can’t really go wrong
Exactly as shown in the photo
Beautifully cut tops, it is recommended to buy! !
The top size is standard, very sexy
Ok
A little croc top but identical
Nothing to do with the picture bad quality
It eventually arrived !! 3 MONTHS LATER! [ tracking showed 7 weeks to leave country of origin !] Very nicely made though, good quality materials & finishing, accurate colours & sizing. Very good value for the price but need to sort out your despatch & shipping issues.
The size may not be mine but one more equally I don't think it's bigger in fact it's very short but with a top down you can fix it but the top is transparency
Cool top, it's a pity only that shines through
Товар прибыл достаточно быстро (3 недели), однако качество товара - сплошная синтетика, цвет не бежевый, а белый + на всякий случай заказала себе размер l (ввиду большой груди, обычно такие вещи ношу s-m), и даже l оказался маленьким, топ еле еле прикрывает грудь. Т е он совсем короткий, куда короче, чем на картинке
Too small
Sexy and stylish top, comfortable to wear.
Super pretty, looks great
It came faster than I expected.
I ordered size l and it's very small
The mingeese garment just as I expected, the fabric is thin but not transparent, this super pretty, I chose the smaller size and if this something short, I 'd say it's more top than shirt, I loved it
It's too small, I took one more size thinking I was gonna look good and it was too small
A little short
M very small in size on girth 90
The quality is very good and it is definitely a fashion item！！
Very small
The product was the same as in the photo but an M is like a XS barely fit my chest… for girls without great chest, with chest goes fatal, I think even if I buy I won't get into my chest
Chica
The carving is small, my normal size is S, I ordered a size S and I stay small
It's small as if it's a top, I'm trying to reach a deal with the store because the product is good and the quality is also just short.
A little small.
I took size M but it's widely in me, I should have taken the S. Very bad the company Delivery man ctt express took more than a week to give me the package when they already had it for 2 weeks.
good
Маломерит, ношу s, взяла м, можно было и побольше
great supplier
average quality
Good quality but the bread in the small side comes out and you can see your nipples
I have no clue why I bought this its so weird and random- would for sure look good on some people like the model in the picture but not me. Its very short and small but thats just because of my body size so nothing against the product, just my mistake of buying it.
Very small top, barely enough to cover chest area