SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not the first time I order in this store, everything goes in size, quality for such money is great!
Mi amiga Maru, me lo recomendó, y, aunque dudé un poco porque ella miente mucho y el chisme le va un montón, le corre por las venas . Estoy muy satisfecha; se lo voy a recomendar a mi amigo ¡Eliel! Para él o para alguna de sus personalidades. Seguro que a una de ellas le gustará tanto o más que a mí.
Top
They canceled my order, little more I have to say
Ideal, how good that the size approached
Kakina picture. Warm and pleasant. Thank you
Very beautiful, super comfortable sweatshirt, medium quality. But judging by the way I love Van Gogh, this is now my favorite jacket.
Pretty thin fabric, badly keeps the shape. For one season will go. Good quality drawing, after washing all is OK
It's bad quality.
Very large size, my son is 10 years old and the sweatshirt is about 14 years old
Synthetics, unpleasant
Light summer with fleece hood of its 10 $ Worth
Much thinner than I expected. I asked for an m to stay big. The color is accurate
Arrived ruined
If honestly, the fabric is very cheap synthetics and cuffs and an elastic band made of another material slightly different in color. The picture is made well, the growth is 185 excellent
Beautiful hoodie, light, very soft. Such a pleasant feeling on the body. It came quickly, everything is well packed, it did not smell like anything, the size is correct. Thanks store
The print is shiny and poor quality, the jacket is thin
The sweatshirt is warm, cool, here's the picture can be seen that pasted, it's unknown how much it will last! And so in general the order is happy! Shipping ocheen fast
Хорошее качество, хорошая печать, доставка в почтомат, всё подошло
Good jacket :) warm The quality of synthetics, but not particularly visible My size m and took me too M, everything came up, freely, as I like♡
Excellent hoodie, sentiteka, but quite pleasant to the touch, it is not thin, there is a warm start, took XL and was satisfied. Prints look and feel reliable hope and will continue.
Excellent
Не плохой худи за свою цену.Синтетика, но приятний к телу. Рисунок и цвета как на фото. Заказ пришел за две недели в Украину. Вцелом покупкой довольна, рекомендую.
The sweatshirt is bright, cool. But I thought she was fat, just warm. But it was on fleece, but thin. For autumn is good
Very good quality
Joli sweat
It's very good and it's wide the Xl
Synthetic fabric, strange stretches, rubberized print, not sure that it will last long
A good warm sweatshirt, came for 25 days in Akhtubinsk Astrakhan region, I will order more from this store❤
Terrible quality. The store does not make contact when returning! Convinced that this is installation. Extremely unhappy and you do not recommend anything to buy from him.
The drawing is made qualitatively, but I'm afraid that it will not last long. What about the very sweatshirt: The fabric is thin and small. I took XL, although I had m and it turned out just (although I wanted a bag)
Good value for money, I was afraid it would be fine, but it's inside as a pelito, very warm. I recommend it. And it's coming fast. I asked for an S to stay longer, mine normal is a xs
Хорошее худи, дошло за три недели. рисунок чёткий, посмотрим сколько проживёт. Снаружи она хб, внутри мягкий флис. Ткань не грубая, но тёплая. На объемы 100-78 взяла размер L, получилось как я и хотела, не слишком сильный оверсайз. На рост 155 по длине до середины бедра
Quickly sent, quickly delivered. it's soft like a plush. The picture is very high quality, clear.
Good without more. The ok print, the only paste is that you don't see excellent fabric quality. Cuffs and bass are another shade of orange that shave the sweatshirt. Inside it has polar lining. For the price about 8 € no more can be ordered.
The quality of the fabric is unpleasant (
It's very comfortable and fine inside, for xxl I thought it would be bigger but it's okay. Color and drawings are the same as in the photo