SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool, soft, warm cardigan! The only thing, the sleeves are short)
Shed when washing, the white color turned into pink... Very sad...
Very satisfied! The product perfectly match the description. Very fast. Thank you! Advice the store ☆☆☆☆☆
Exactly as presented in the picture. Very nice and the quality looks great.
I really liked the cardigan, on my parameters 163 cm 52 kg oversize, of course it's acrylic, well, minus a bunch of paper from the inside of the embroidery, I had to get to
ставлю пять звёзд, хотя есть одно НО: коротковатые рукава. на фото видно. рост 166. я по отзывам это знала, да и не слишком критично для меня, я обычно их чуть подтягиваю, поэтому мне норм, но кто выше - надо иметь это ввиду. ношу 48-50, мне как раз, даже чуть свободно, как я люблю (ог97, об105). сама кофта теплая. очень очень порадовал цвет. чистый, насыщенный, это редкость для китайских вещей. стирать пока не пробовала, боюсь, что может полинять, уж очень яркая. вырез довольно глубокий, можно добавить пуговицу или крючок если надо, объем кофты позволит. сама вещь неплохого качества, и вязка и пошив. без ниток, аккуратно. пропущенных петель нет. длина вполне приличная.
The model came not the one, no one wanted to solve the problem
Sweater really super quality. I am very satisfied with your purchase. Recommend!
Cardigan is soft and very cute, but here's the quality of the stitch leaves much to be desired
Slightly short, sleeves especially, but in general will go)
ok
Excellent thank you very much matches the photo and description liked the super quality is excellent beautiful
Never arrived
Fabuloso!! Adorei :-)
мягкая, просторная и тёплая☺
Very good quality, but something just sleeves
I liked it, no defects, the material is very pleasant to the body
Super rapide
Стильный кардиган, но в пошиве конечно швы оставляют желать лучшего.
Very beautiful cardigan, I'm food
It's just something incredibly delicious! Soft, warm, threads do not stick out. Just lovely. The store did not ship the order for a long time. 26/10 order-30/10 shipping. Got 12/11. Delivery sooo fast to Belarus, Molodechno. My size is 46 (M). perfectly suited in all respects. Advise)
Really small size
Cardigan cool, soft and warm. Machine knitting, no defects.
Lovely thick material definitely recommend and quick delivery.
It came but the sleeve broke out immediately. Sewn. And so chic and looks so cool. The color is brighter than in the photo.
Кардиган классный!!! Мягкий и очень стильно смотрится!!! Берите однозначно!!! Рекомендую