SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sweater does not look like an over size, but like a stretched) the color does not match. But warm)
Excellent sweater, up to the Kaliningrad region in 6 days-this is a record, and even the courier brought. Thank you
Sweater wide quality normal
Nice sweater! Sleeves only-only. Very pleasant to the body, I advise.
Not a bad jacket. To the touch is soft, it looks not bad. I came very quickly. Price acceptable. Warm. The order is satisfied.
пеш чапле
mooie kwaliteit maar veel te kort. is zeker niet oversized zoals op het plaatje
Bon pull
A good sweater for your money, quite pleasant to the body, if you dilute with accessories-generally excellent. The color is very beautiful. The elastic band on the sleeves is not strong, for me it is somewhat wide (I like to roll up), but it would not take it to the minuses. Very fast delivery. No worse than in the mass market.
Very soft sweater. Delivery is fast, threads do not stick out. On the growth of 174 sleeves are short (not even 3/4, but just short). But it is not critical
The sweater does not look like in the photo, but in general, the purchase was satisfied! Very quickly delivered. Ordered 11.11.2021 received 17.11.2021 in the Moscow region.
A good sweater, but I want to pay attention to buyers, which most matches him 5aya photo in the gallery. On the first, it looks more sound than it really is. To the body is pleasant, the quality is good. I found a small hole on the seam, but it is easy to adjust it myself, so the dispute did not open, especially given that the cost of the goods was less than 1000R. Especially I want to note the delivery-5 days-very quickly.
Размер на L , рост 150 норм подошёл
I'm happy with the purchase. Soft, cozy. Took a dark gray. Suitable for every day.
Excellent jacket, light, pleasant)
отличная кофта. не колется. акрил.
To be honest, so-so .. with dark gray, anthracite, as in the picture there is nothing in common. Mating again is not the same as in the picture, not large .. rukova butt ..
In general, not the same as in the photo. Very flimsy fabric, the shape does not hold. I don't advise you.
Cool color! And convenient! Recommend!
The photo is very voluminous. In fact, not so voluminous.
Все хорошо
Came to Russia in 12 days, very quickly. In the photo, the sweater is as if thicker, in fact, it is much thinner. In the sock has not yet been. The fabric is soft, but the addition of acrylic is felt.
Looks like in the photo but sits not exactly as expected. With the store did not communicate
Much less than in the picture.
I thought I ordered a black color, but when I came it was swamp Gray. It turns out I ordered a gray one ((The sweater is not bad for 800, but it would not be more expensive, synthetics, it's not very smooth. Sits like norms. But with the color I cut, it would be necessary to take some kind of beige.
Quality on 700R no more. Heat, but strongly electrified, because synthetic. In White, it looks cheaper than in others)
A vile sweater, sold by stock sends rare, thin, shapeless shit!! There is something to compare, before that I took from another store, so there is excellent quality, with this sexual cloth do not even compare ((The photo does not get it ()
Not exactly the color came the one in the picture ((so a sweater for the house)))
Свитер хороший, но после трех недель щадащей носки скатался и вылезли нитки. Не рекоммендую.
Super sweater. Very soft, the color is snow-white, medium density (not thin and not thick). The only thing that indicated the delivery address in one place, and it came to another (Moscow). Seller, pay attention! You are lucky that I have my fitness there)))
2 weeks and parcel in Ukraine. Good basic sweater. Excellent store, good quality things, without marriage and extra threads. At 48 size (98-78-102) perfectly fit Recommend
Excellent sweater, sleeves are long, I really like it, but I have a height of 184. Color Snow White
I bought 1259, I came a month before Kazan. I do not know my money, he is not worth it. At me height 167 size m sits so-so, sleeves short. Color is not the same as in the photo dirty gray-olive brown
The sweater is pleasant for socks, the size is very oversize.
Good, but a little thinner than it seems and a bra if dark then translucent, and so norms. Militia in 2 weeks
It will.
The quality is bad, the color is not like in the photo, it looks like a rag, the size does not match. It's very sad that I came like this. Quality is not very good (((
The sweater came in less than a month. Free, soft, warm, I really like it) to buy I recommend!
Quality is terrible
Cool) corresponds to the description and picture
The sweater is much thinner than it looks in the photo, the knitting is not dense
Acylic
All as in the photo, Super
Terrible jacket, short sleeves, synthetics
Waiting-reality did not match. The photo is not what it came to, the sleeves for growth 160 were short. (
Cool sweater OK. I liked it very much. Soft, comfortable, cozy.
On height 174, short
On sale bought for 776 rubles! But it seems to me it is no longer worth it, thin, soft, looks like stretched... I asked the store to check for puffs, according to reviews I read this a frequent problem. On my 86/70/95 moderate oversize. The color is gray-brown, but I liked it.
Посылка приехала достаточно быстро, по качеству вроде бы не плохой, но не понравился как выглядит цвет в живую и размер не удачный (хоть я и люблю овер сайз). Свитр мнётся
Доставка быстрая, свитер хороший, спасибо!