SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item exactly as pictured, thin straps thick material. Definitely not cotton, it’s a synthetic fiber, in the family of lycra.
Top of excellent quality. Everything, as in the photo. Very satisfied with the order, I recommend it to everyone! Perhaps I will order in another color. Went to Novosibirsk for 17 days.
A good top, solid from two layers. In real life a little lighter than the store. In the light performance of the Cup would not prevent)
Delivery fast, top to the touch pleasant, sewn well, threads do not stick out, stretches. The color is a little different.
So soft and pretty! Looks just like the photo:)
Quality is normal. The size table corresponds. Recommend!
супер, но коротковат
Good top, ordered size m
Is OK. More than a month went by in Kiev
Cool top, only color a little different
The amoooo came super fast and it's a very comfortable basic
Bardzo ladne tak jak na zdjeciu
Very big
a bit shorter then in the picture but i like it still
For your money an excellent top!
за 250р супер
Comfortable and pleasant
It's good. Thank you.
Очень милые короткие топы. На 90-70-98 L подошёл хорошо. Качество пошива без нареканий, плотная двойная ткань, к телу очень приятная. Белый цвет - белоснежный.
The order went a month, it's long. Not neatly made the joints of the shirt with straps. Crivo spacious fabric in the armpit area, the front layer is lower than the back. In general, not a quality thing, I will not wear
Cute cut. Soft material. A little thin
Все супер, чуть короче чем на фото даже с моими маленькими порциями
It's very small.
Duge is like, and prishov is like
I ordered it in beige color. The color does not match the picture from the word at all, it looks like a second skin, if there is no tanning it will merge. On the quality of synthetics, bathing material. Delivery fast, the size is the same
Inlove thank you!!
its great but the straps are too long
Exactly as shown in the picture
Супер
Nice top
Just like in the picture.
все хорошо,но только просвечивает
Заказываю не первый раз,до этого брала бежевую,топ замечательны,размер в размер,берите,не пожалеете,шло 2,5 недели !
Super, the quality is good, the volume of the chest is 90 cm, the size s approached
Nice tops, I bought a few different sizes and they all seem true. Would buy again but it took over 3 months to arrive
MM: M my cool top. .. Take
Very beautiful, like the picture, but small ..
He arrived quickly. Soft fabric. It came with a stain that looks like dirt but nothing that can't be cleaned.
It came fast. To Chile the product as shown in the photo
Very satisfied)
As in the photo .. The quality is not bad, the body is pleasant, it came without marriage .. it sits perfectly! I'm happy!
Buen producto
All as in the photo. Top cool!!!
Corresponds to the description, the color is gentle, ordered the size L. The only thing that does not like-does not fix the strap and the big chest does not look profitable
fits great
very satisfied with the product and order arrived earlier than expected.
Top good, soft, comfortable. Quality is good. But came with a small spot, I think it's not critical
Nickel, there is a very small task but it will certainly go to wash
It's tall as in the picture. I recommend
Excellent sat down, the delivery is long enough.