SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For 4 months the goods did not reach, the store wrote everything-Contact the Mail. And then it was time to open the dispute. I do not advise here to order
Fit to height 170 normally
hoodies made of good material, soft inside, image is printed on. did not communicate with the store. came faster than expected
A little thin but for the price it's cool
Expected a little different quality hudaka, the size is small, but in general nothing
Soft, warm
I ordered a guy, he is delighted. Said will live in it)))
They spelled the word everything wrong.
The fabric sucks.
The fabric is really thin
material is so shitty and its too small
The quality is not bad, after washing the drawing does not make sense. There was a parcel of 1,5 months, in principle everything suits
толстовка пришла, качество великолепное, идеально подошла, рисунок достаточно качественный)))СПАСИБО БОЛЬШОЕ
runs small so size up 1 or 2!
Excellent for your money, I'm very happy with the purchase and the material is pleasant
This hoodie is very comfortable and has warm inner material definitely would recommend
odd fabric, looks kind of shiny
The store is very polite, the sweatshirt came quickly, the print-sticker, I hope quality. the fabric itself is thin, but quite warm, the sweatshirt is cozy. On the height of 175 cm. Size XXL went perfectly
The quality of the fabric was bad. It isn’t the same fabric that was used in the pictures and the image that is printed on it is very pixelated.
The sweatshirt is beautiful, but completely synthetic, it would not take such a thing, this niece asked to order. Track tracked, delivery to Sakhalin three weeks
Very comfortable and very soft inside!!!
The fabric is fine and soft, I like it very much
All super-duper, the fabric is soft, thin, the size is as it should be satisfied, came quickly, the store did not want to communicate, but still)
Sweatshirt cool, synthetics. The print is not a sticker. Comfortable and pleasant to the body. Of the minuses, all the wool is collected by the circle and keeps so that it is difficult to sculpt even with Scotch tape, but if you try to try. At its 160 cm took the HL to be an oversize, but it turned out that it stole from the Baty-pocket hanging low so for an oversize the wrong jacket. But in general, the norms
In short, norms, I'm lazy to write a poem
Synthetics
The fabric is very thin, but soft. Print quality, not a sticker. There was some sticking thread. The fabric does not crumple much. XXL looks like L. detailed photo of print and inside:
Hoodie Super shit! If you want an oversize, then take the size from XL
Not as bad as it could be. But for its price will go
Cheap hoodie but print is amazing
Very good quality, it came quickly. Order for a larger size!) I came up.
Great! But it does not keep hot at all!
Good, nice touch
Everything's great, thanks
Usual synthetics, in principle, nothing else waited, ordered m sent L :( inside the fur lining came in 2 weeks, the store sent quickly
Hoodie, hylimaia synthetics, print big, sticker, took myself and the guy the biggest size. the goods came in 2 weeks