SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect fit
Доставка дл Нижнего Новгорода заняла 3 недели. Заказывала 11.11. Качество для такой стоимости нормальное. Если под него ничего не поддевать, то до -5 можно носить. На российский размер такой же размер чуть свободно. Я, например, брала М, который обычно и ношу. Параметры 92/74/98, рост 164. Очень свободно, штаны держатся, но резинка на животе вообще не чувствуется, что, наверное, плюс даже. В целом, потраченных денег не жалко.
Excellent suit. SOFT. warm. Does not roll down, does not sit down. Washed many times. The color has not changed. Size 3XL came up to 52 Russian.
костюм хороший, стоит своих денег! дочь довольна
Full brush synthetic. Upset
Костюм пришел быстро, выглядит не плохо за исключением одного но. Капюшон сшит немного криво. Когда одеваешь на голову это заметно. Придется его не надевать. В остальном все хорошо.
2 XL at 48 size.
Костюм прекрасный. Доставили очень быстро. Спасибо.
A beautiful suit, fully corresponds to the description, on the height of 160 (size s) the length of the trousers to the bone, the length of the sleeve to the wrist, my, my but if you want a little freer and longer, drill the size larger; lining-fleece; be prepared that all your washed hair will remain in the fabric and most likely then will go the Spo I ordered 12.11 came to perm 1.12 (although they promised delivery 13.12), the store sent a suit in a period of large discounts the same evening, so I definitely recommend it, then probably in another
It is very beautiful and keeps warm
It's okay. Surprisingly quickly came.
The costume is not bad. the delivery is very fast. The lining is squeaky on the hands of the flats, like a sintepon
Ordered 11.11. 30.11 arrived in Krasnodar region. Tracked. The store contact, helped with the choice of size. Ordered in the amount of L at 90-74-99 free, not in obtyag, comfortable. On height 167 pants have stock. But you can also have a smaller size. A good collar at the Hood, the neck is closed. According to the composition of 65 polyester, 35 cotton. Fleece is, but not very dense. That's what I wanted. Looks good. There were no odors. For such a price, the quality is adequate.
The order came for 13 days after sending to St. Petersburg!!! It probably was the fastest delivery of all my purchases on Ali! The costume is warm, pleasant to the touch. I ordered M-ku, but it's straight huge)) parameters 90-70-93 height 162. I will order another one, but now the correct size
Cool suit, very warm, the color corresponds to the picture
A good suit, worth your money, came very quickly))
I love the whole
Synthetics, but you can walk
The color is slightly different
За эту цену качество нормальное, на 3с плюсом)
Everything is fine, ordered 11.11 came 23.11 to the Moscow region. The costume is good, insulated for growth 163 a little bolshevat but it's not scary. Baby's good. Thanks for the fast delivery.
I'm only happy with the pants! The jacket is sooo far from S-small (wrapped the body, and the sleeve is generally short)!!! She came up (just with a margin) to my daughter for 10 years with a growth of 140 cm of medium physique!
More pants, short jacket.
Costume golimai synthetics, quality for 500 rubles if the hoodie is still like that you can put on, pants such clowns that in the NH only dig potatoes;)
nice and warm
Штаны ооочень длинные и широкие. Но может это коротыш
Perfect clothing and color. Just a letter, the sleeves of the sweatshirt are short. Size M has 48 cm including fist.
Nice suit. Synthetics, but warm, on fleece. I took on the size more, so that there was an oversize, but the sleeve is just, the pants are also not long. I did not regret that I took a larger size. Recommend. The order came quickly, in a couple of weeks.
I got a suit, pants only for a long person) I'm unfortunately very long ..
The jacket is smaller and the pants are 2 sizes larger
Nice suit
The suit is good, but the color is blue, not blue, as in the photo
Size XXXL at 54 free, you can even at 56, put on a couple of times, and already began to appear spools
i like it lot but it was abit big
The costume is terrible! Even for such money! A warm suit shines through!!! (took white). People! You when you write reviews, you apparently did not see the best quality!!! I ordered from another store, one hundred rubles more expensive, so there is also synthetics, but the quality is a thousand times the best! I'm shocked by this product! Before you take, one hundred times think!!!
Ужасный костюм! Просто противная синтетика. Весь просвечивает. Торчат нитки. Скрепит. Неприятный к тело. Носить это невозможно. Открыла спор
The order came very quickly! Size 3XL came up to p.50. Slightly oversize, but this is just what I needed
Not that colir priishov
Good suit, warm, fleece. Daughter 155 cm, ordered size s. The sweatshirt came up perfectly, it is small! (sleeves with a height of 164 will be short) pants go in size. Very fast and quality delivery: order left on November 4, received on November 13. St. Petersburg.
The suit is good, the quality of the fabric is very cool, pleasant and soft. Slightly stuck out the thread, but not scary. Unfortunately, there is no trigger store and the master herself is a little small. I have a height of 1,59 M and sleeves on the size S want a couple of cm long. Pants along the length came up perfectly. The color is slightly lighter than in the store's photo-probably more dusty blue than so bright. It reached Germany even faster than the specified period <3 Thanks!
Normal suit for 1200 rubles. 100% will be spools. Delivery Average in speed.
The suit is good! The color is sand, on its OB 96 and OG 84, the growth of 168 took the size of M. The only sleeves are short, but I understand it almost everyone. In the photo, the sleeves are long and it does not quite match the product. If I took a larger size, the pants would fall (they already sit freely). For such a price a good suit. Yes, on WB can and better but 2 times more expensive. In winter, walking with the child is the most. Threads do not stick out, there is no smell. Thank you store. Delivery is very fast to five, about 2 weeks.
The color is good, I bought my mother will complement
Немного длинноваты штаны, а так все супер
For this money, a great suit
Everything is exactly the same as in the description Delivered in a month. I took the size s on the height of 165 cm a little short sleeves, but if I took a larger size, I would drown in my pants. The suit is warm, soft. Color, as in the picture. Recommend!!
Delivery to Peter for a week and a half. Jacket norms, pants in the ass are bigger. The elastic is weak. For 1300 will come. Warm. The color is lighter than in the store's photo
It's almost a month. The suit is insulated, but thin. Synthetics. Size M: length along the inner seam: sleeves-42 cm, brooks-71 cm. The length of the trousers is 101 cm, the jacket is 60 cm.
The costume came whole, odorless, the threads do not stick out. The length of the jacket would be slightly more authentic. For walks with a song or trips to nature will go. TC with fleece for the winter is generally excellent.
Much prettier in photo than in real life...