SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool sweater and color and style. Recommend. I liked it very much, nice. I took my usual size s. Height 165, weight 54, waist 70, OG 87
Свитер не плохой. Нужно понимать, что эта вещь на один сезон, либо редкие выгулы. Очень рыхлая вязка. Мягкий, достаточно лёгкий свитер. Вязка не плотная, но смотрится хорошо, интересно за счёт вырезов. В целом, за такие деньги я не рассчитывала на ручную вязку. Доставка супер быстрая, до Екб за 2 недели долетело.
The sweater approached perfectly, the quality is very good. Surprisingly, I came 2 weeks before Kaliningrad! Thanks to the store))
Beautiful blue color! Not a very long sweater. On height 164 and size s sat perfectly!
Very nice sweater. Good knitting. Nice color. Not prickly. Of course, the growth of 170 expected a little longer, but such a length as there is more optimal when worn for release and if refilled. I'm happy with the purchase. I did not communicate with the store.
Everything came up. I liked the sweater. My parameters are height 173, 88x67x98. I did not communicate with the store. Sent fast.
On height 164 the length of norms, on higher girls will be short
Perfect
Cool jacket
I like ! Thanks ! It’s perfect! I ordered M . Chest 96 , waist 76 , hips 100 , Height 164 . Sleeves length good. I think not taller than 1.68. The collar does not press!
The material is very unpleasant and sticky
Pretty. Acrylic.
A nice sweater is dark blue. On the parameters 88-65-100 took S, sat perfectly. The tag says 100% acrylic. Let's see what will happen after washing
Ordered 21.10-received 8.11; quality and color liked; sits well, fairly freely at 100/75/100
I love this sweater, I wear it without getting out. Thanks for the quality and fast delivery
Excellent quality!
To RB almost a month delivery. The sweater is normal in quality, an interesting model.
Cool, goes in size
Good knitting, sleeves and the length of the product is of good length. On parameters 94/70 sits slightly freely
Nice sweater! Quality 5/5-seams neat, no puffs. Color matches. On the parameters 84-68-94 and the height of 168 cm came up perfectly, the sleeves are full long. According to the parameters there is a stock, but here by growth this size is 170 cm maximum, as it seems to me. Sweater made of 100% acrylic-soft, pleasant, not pricked, warm. Can be washed in a typewriter. Shipping and delivery is fast.
The sweater is beautiful in color, 100% acrylic, but pleasant to the body. Thank you, happy with the purchase)
Beautiful deep blue color, acrylic sweater, but the beach is like cotton. Not prickly, medium density, made normally. Size S at 85-65, height 165 Honest reviews Ali in my instinct @ viktoria_ron and on the YT channel.
кофта класная, вязка качественная, плотная, сидит отлично, все соответствует описанию, я заказом довольна, спасибо продавцу.
Received Today I am satisfied with my purchase I highly recommend this store I will put other photos later
хороший свитер и бымтрая доставка
The color of the sweater is very nice. Cold shoulder, very stylish. I love it soooooo much!
Og 85 size C, sat perfectly
Excellent sweater, not pricked. On height 1,70 ordered s (its usual size). Well approached, but it is not very long and not oversize. Purchase is happy, it came very quickly-for 13 days to Bulgaria