SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product and great good quality only the size was small I asked was small
Хороший товар за такие деньги.
Good nice light material, but a little too small, but it's not visible
A blusa é linda demais.
Very beautiful
Not what I expected.
Excellent top!!!!! Recommend!!!!
I stay a little big, but it's not noticeable so you can continue to use it smoothly, it wasn't necessary for the store to communicate and the product arrived a few days before estimated, which turned out nice. The fabric is soft and fresh, I recommend it.
bella tal cual en la foto me encantó
Okey
didn't receive it
как на фото
I'm fast.
Corresponds to about tighten at the handles a little transparent
I did not receive my order
I loved it, it's according to the price with the product, the fabric is finer but it doesn't look cutre, it's very good
Reception top at sea. Came for the city on the new mail. Track's going out. About the breast 98-100 cm rosemir L.
This nice one and the shipment arrived fast.
приехало примерно через месяц ,ткань приятная ,но тонкая ,когда мокнет остаются пятна ,шнурок был не завязан ,делается вручную ,а так все прекрасно ,все как на фото
lovely colours and great material
Доставка менше місяця. Забрала посилку на новій пошті в одному пакеті з іншими 10 замовленнями. Дуже крутий топ, на об'єм грудей 88 взяла розмір L, якраз підійшов, якщо б взяла менший ну розмір, то було б надто тісно
Does not correspond to the size, the quality of the fabric is not very
I love it!
Great as in the picture. I am satisfied
Zula Duge was like, priemniy material, came to shaidko
Top a little small to be xl
Very good
Too beautiful and very light, I love
The goods did not come at all, opened a dispute for a refund the store refused to return the floor of the amount at least!
I liked it very much
Top awesome took HL on OB. gr. 98. Fabric breathes, thin
The order came quickly. Cute blouse for the summer. Maximum at 48 size in tight. But even so can be worn.
Blouse went about a month. all as in the photo. I like everything. spasibt huge
Симпатичная кофта, сшита хорошо, нитки не точат, ткань приятная на ощупь. Брала для можели на съёмку
Perfect but size a little small.
Пришло как всегда что-то похожее))) не точно как на картинке! Качество хуже!
Did not live up to the wait, looks wrong
Blouse just-Fire!!!! Fully corresponds to the description. Quality is good. I recommend a producer and a blouse. Order-you will not regret. OEM!!!
Size did not fit
Cute top.
I really like it)))
Beautiful blouse, great made, size such as I wear casual, S :) I am very satisfied
Sewing is not very, it is shapeless all
Very cool blouse, in its Russian Xs took M, sits as it should, but very long it is necessary to lace, and so everything is fine, with a skirt perfectly at all, the threads but nothing terrible, its price justifies completely
Blouse Super!!
Everything is fine)))
Fabric no elastic.
Very quickly came the goods, just like in the photo, the material is very good
Smorit beautifully, but take a larger size.
Топ супер) дошёл очень быстро, недели за 3 в РБ. Единственный косяк- одна резиночка на запястье туже другой. Ткань супер, дышащая, быстро сохнет))