SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good fabric, nice the exact size. Beautiful.
Perfect! Super quality
Ok
Product arriving different very מהתמונה
отличается беж по цвету в жизни, не особо красивый.
Thin but good quality I liked
El jersey está bien, aunque un poco ancho para lo que esperaba.
Not good at all
My daughter wears an S and I asked her for an L and she's perfect. The jersey looks good quality.
Nothing to complain about! Looks good. Thank you for the sweater.
I bought a sweater, from it everywhere threads stick out, the seams are very badly processed. The dimensional grid does not correspond to the specified one. I wear S, but I turned out to be small.
Хорошего качества вязка. В меру тёплый свитер. Шикарно сидит по фигуре. Очень красивый цвет.
so cute! it's soft and confortable!
love it
Cut is too deep doesnt sit right
Very nice according to the photo.
Sweeter came with a hole in it and store is unresponsive said they was no flaws when you can clearly see the hole
Nice size a little tight but the quality is very good
Not exactly what I expected, I thought it would be denser but still satisfied, delivery is fast)
Très bien
Bagus, ini pesan yang ke 2.
very happy with jumper good store arrived quickly :)
Norms
this is an extremely cute sweater, the material is nice and thick, my only issue is that this item doesn't come in plus size. (Sad face) I placed an order for a large sweater, and when I received the goods the large was too small but not a waste my daughter fits it perfectly! she 5'6 127lbs
Love this sweater! I'm a size 8UK and the medium fit perfectly.
Took for 865,30 rubles. On the parameters, OG 83 from 66 height 167 took the size S, came well, the sleeve is not short.
All exactly and color and size. nice soft
Quality leaves much to be desired...
Super beautiful blouse and very fast delivery♥& Middot;♥& Middot;♥& Middot;
Very good
A little small in length but very well anyway
Such as in the photo very nice size right shipping fast
very good
Хорошего качества. Всё супер)
It's exactly the picture, but it came to me with a hole. I got my money back.
Same color and same model I am very happy very good quality also super Fast Delivery Thank you you must take the size above if I wanted it to be over sisse
The color does not match the photos, the size was chosen correct, but the cutout under the shoulder is too big, the girl is very unhappy.
Just awesome top very satisfied. Now I can not wait for winter to start wearing. Sent quickly the quality is excellent. I recommend the store.
The jacket is norms, but I did not guess with the size, because I did not see any reviews, alas, I did not see. At 86-68, the size of L is free. Need M or S. Quality norms, looks unusual. Recommend.
The jacket is cool! The color is not white-milky. On its parameters: 86-68, I took L, because there were no reviews and it is free. That is, on my parameters you need C or M. I will still wear it, because the style is original, very gentle, pleasant knitting, I NRA. Recommend.
Quality is not very
Very soft to the body
Satisfied and fast
It's not white but it's very good
Threads stick out on the most prominent places, they are not removed-this is the treatment of an external seam. Some of the money was returned. I will not wear
Nice jacket
absolutly fabulos....gorgeous...
Love it good Good quality
Rapidísimo y de buena calidad, volveré a comprar en otro color seguro!!