SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous top in general super as in the description can be ordered
Works on hurray, exactly as indicated by the store, great goods, the size is perfect, full compliance
nice
Very cute, medium quality, should be carefully washed
I don't like the way it's stitched they 've Curly the seams a lot and I 've measured the shoulders and it's one bigger than another, I 've put the picture to look
Bad quality
Good
Mike is not bad, but slightly small
Well recov
Perfect and I arrive before the estimated time, happy.
Excellent.
I like it very much, very fresh fabric
Trooooop bon
very nice and good
Excellent top, all in size
It's the same as the picture but I put a star because it's small
Good top ordered size S
The top is well sewn, sits perfectly.
Fabric me cause allergy but beautiful, will not stop using loved color… Only the fabric that caused allergy
Poor quality
Came in good condition but took long to get to me
It is beautiful, perfect fit
Excellent top. Long time looking for something like this. Quality the price. Size also fit perfectly. In general, recommend!
Top class. Colorful print and strips. However synthetic, so a little shine in the sun. Take size S, fit perfectly. Single Elastic mod arms sitting freely due to this much, but bristling. It is not obvious, however little scratching the skin, so we would like this place. But otherwise no claims :)
Super
Is not very quality nice
Beautiful stuff
Fabric medium? But beautiful blouse
Synthetic shirt but it's not саная sticker and print, most likely stains better wash first time by hand and Xs not tried but I like as sitting on the body
wow
Very nice crop as the image
Top come fast, less than a month. all size, thin and soft touch.
Very cute, my chest has a circumference of 80cm and my waist is 62cm and S was me A little loose fitting But yet well is ok, the fabric is somewhat elastic
Very beautiful
good
T like
The pictures are different, it had to be your goods take pictures and to be seen stuff. And it seems that the cotton, and as a result of shiny, not very live like. It's days for 20.
Nice!!!
Shorts
very nice i like it
XS is like a 12 girlish… is a fair bit. Otherwise perfect foremost
Did not communicate with. Synthetic tonyusenkaya shirt with yellow spots. I razacharovana. Extreme price 200 p.
Great shirt, stretches. though sentetika solid
not cotton but ok material semi big all sizes but can work
hermosa
Cool topic, but synthetics.
LOVE IT!! The fabric is like silk and nice to touch
This is so beautiful product love it,cute,cute
Not as quality nice, But is nice
Rest and perfectly to my size fabric is nice jadore