SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень долгая доставка уже открывала спор из-за этого 4 звезды. Берите на размер меньше. У меня s, взяла м и даже впритык оказалось
simplemente genial!!!
Conform to the description, size well, in short, happy with this purchase. I recommend... delivery a little slow damage.... But good communication from the store on the subject
bad
Hello, Instead of the ordered product (blouse) I received another item (hair clip-> See attached photos). Thank you for rectifying your mistake. Very cordially, Michel VALEMS
Quality nice
Same as the picture. The color and finishes. The fabric a little stiff, that's why I put 4 stars. But it's great, I recommend it. And it looks great. The size also fits what it is.
The blouse is cute but I ordered it pink and they sent me the yellow one
It's pretty but I'm a little small. I ordered the S which is my size and chest is small. The quality for the price you have is fine.
An unfriendly supplier. to make a refund has spent so much time on correspondence with the supplier and with the customer service that without words. And still no money has been returned.
Blouse is good, at 44 size took L, the fabric is dense, stitched well.
The price of this thing is 300 rubles maximum. Imagine an inexpensive apron for the kitchen, the cheapest of polyester. Or cheap serving napkins... Here is about this quality of this fabric. This is not good polyester. These are thin interwoven polyester yarns. Wearing such a thing will certainly be uncomfortable. Ruches and a rack are simply overlaid with a large step and roughly trimmed with an extra fabric. In general, the thing is terrible. The size of course thing is also not for Europeans. The length is short, the sleeves are short. My height is 167 cm. Size S size in size if your height is 155 cm.
Shirt of good quality, goes in size. I definitely recommend buying. Thank you to the store for fast delivery, it took 8 days to Moscow
The fabric is of obvious poor quality, well-made
Size 42 villages is slightly free, the quality is excellent
Отличная рубашка, на размер 42-44 заказала М, можно было бы s, но тогда была бы в притык, плотный материал. Покупкой довольна, стоит этих денег, брала за 1053р
It's small but pretty. I'm a size S and the M was very tight. I must order L.
A beautiful shirt, but a little short. It would be cool if it was made of cotton, and so 100% polyester
The shirt is excellent, durable and at the same time pleasant to the touch fabric, the size is the same
I didnt recieved the cloth
Clearer in real life but it passes
I'm delighted with the blouse. Pleasant dense fabric and looks very nice
Красивая, s размер рукава коротковаты. Хотя ношу s и Xs. Думаю м был бы лучше. Качество хорошее.
All is well! At 46 (RUS) came up size L, the length of the sleeves is normal, at a height of 169 cm. In the chest does not press (94 cm)
The description coincides with the actual type of blouse. The fabric is soft, pleasant to the touch. Sewn neatly. The jacket looks beautiful. Recommend to buy
Excellent shirt, natural and dense fabric, size m in the chest 95 cm is a little small
Beautiful die, am very happy! Is super thin and good quality!
Отличная рубашка! На ог 98 отлично села М.
Direct silhouette, not fitted
Приятная рубашка, скорее всего не хлопок. Очень сложно застегиваются пуговицы, прям с трудом
The dimensional grid does not match, does not converge on the chest, although I ordered 3 cm more
Delivery is fast and the quality is good
The fabric is great, very pleasant to the body，I like the design