SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice cloak. The quality of the fabric is very good-dense fabric, matte, the shape holds. The lines are even, there are no sticking threads, the accessories are of high quality.
Disappointed lack of ease and sleeves a little short
It's all right, but it fits tight hip, which I was worried about great hip if I had flight in the photo, I trust it would go well but it's narrow
It's not the size.
As in the picture, the quality is good, delivery through Pyaterochka fast
The raincoat is simple. I ordered the size 3XL, my sizes: og-97, ot-86, ob-94, I wanted to be bigger and did not look like a robe. In the raincoat there is a lining, it is ironed easily, inside the rope to adjust the waist, the sleeves to the middle of the brush, not short at all. Very satisfied with the purchase and quality, for my height 168 cm, just above the knee. very very satisfied with the purchase!
The product was not the one requested
The product has no good description in color and ka garment material
Looks okay, nice more beige color, very much oversized for bust 118, waist 88 hips 105,, as I planned
Poor quality and invoice
It does not look like the picture
I bought 5XL but fits max a 2 XL. Too small for me
La talla q me han enviado no corresponde con la talla q yo pedí, y ahora hacer el cambio es muy complicado, he perdido el dinero.
Мне тренчик очень понравился.Просто и стильно.Брала на 54 российский 4xl.,сел четко,с допустимой свободой.длинна впереди на рост173 на ладонь выше колена.Я довольна..На теплую осень или весну вместо ветровки
Trench coat is wonderful! Quality is excellent
The way it looks in the picture. I liked it very much.
Loose, breathable, pretty color. Thank you.
Me encanta! Igual que en la foto! No tiene forro! Recomendable.
Perfect as described, came in pretty fast and it's so pretty!
Très bien
Lovely coat only was side stitching loose
On a full 50 size approached 5 x L.
For the price you have it's pretty good, it comes lined and sewn quite decent. 3xl for a Spanish 50-52. The best thing was fast shipping
Product as described. Thank you
На 50 размер вполне свободно. Рост 164 длина чуть выше колена. Цена=качество, вполне приемлемая вещь
Size and fit well
Trench coat is narrower than photos and having ordered the larger size, it is still narrow and not wide, as in the photo.
Cool, but S, ordered M and happy
Coat too long I want to send the item back
Хороший плащик! Единственное длинна коротковата! А так всё отлично! Доставка 3 недели до Псковской обл
Nice, is khaki, I recommend!!!
Size is great but it is pure nylon so you sweat you rot in which coat
On the size of the chest 116; ordered 3xxx-this 126; the sleeves are wide, the trench coat itself is narrow. In the guise. Unpleasant. Money to the wind.
Fits description
Hello I received the trench, thank you. Received in 2 weeks in France, I am not disappointed with my purchase, it size well, light, very good for the half season, very good value for money, super
Nice imper but the material is not really good quality. He's just fair.
The goods are received! Don't worry!
Excelente
I got large for oversized I'd be a uk small. There's strings on the back that you can tie to make it look like it's gathered. Really nice coat perfect over hoodies
Very nice, I wear a size M-L, I ordered an XL and it fits perfect. He's arrived in a week. Very happy.
It is very good but I took too small 3xl not for a size 46-48
Small size
Well, very cheap...
Recommended, same as in the photo, good material and good finishes. Perfect size. I'm super fast.
Вполне хороший плащ. Вживую конечно он смотрится проще. Минус в том, что заказала размер М, а прислали S. И конечно же он немного маленький. Хочется посвободней, чтобы надевать с джемпером. И рукав короткий. Продавец на претензию отреагировал сразу же. Извинился и вернул деньги! Чем очень порадовал! И дошел плащ быстро, недели за 3.
A little different from the picture but I like it the same.
All malomerka ..............
Tall 160cm body weight 52kg day XXL bought. First time in M size as bought the clothes are favorite used too perfect Arthur Rouge try not to wear the big size as bought. This commodity description in detail size is greatly is stated, data Detail size smaller than it. Waist drawstring tightening the peoples' greatly bought a lot cover invisible and fit perfect for terrific ㅋ ㅋ cheap price for well buy four key ㅎ shipping wholesale fast and both satisfied! ㅎ
The windbreaker is similar to the working robe and the material is the same. I did not like the thing, the size of 5HL corresponds to 54 size. This money is not worth the thing.
My parameters: height 165, chest 90, hips 98. The description is the same, the dimensional grid too. Qualitatively sewn, there is no smell. Minus: If fastened, then on top a little baggy sits. Sent fast. I did not communicate with the store.