SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The swimsuit was ordered on 05/09 and received in Minsk on 27/09. This is the fastest delivery ever. Swimsuit full compliance with the photo and description. I ordered size M. On the hips 96, the panties are even loose. But you can tie it tighter and it will be ok. They will even go to 102-105 OB. The top is small on M. I have 80B and it’s very, very close and sexy. It was open there, it fell out there :). On the beach, you have to follow or get the liners. The color matches the photo. Yes, the lining turns out a little (they wrote in the reviews), but it is white and the swimsuit has white stripes and does not distract me at all.
The photo corresponds to the product, if it says yellow is not, it is camel color. It's kind of high in the shot but it looks beautiful.
I arrive in a week and bought it for half price, the quality is very good and the size too
Exact to the photo and very good quality. In my case I took size L and my measurements are 90-72-105 and I stay perfect thank you very much
Excellent swimsuit, looks like in the photo, there is a lining. Sewed smoothly, stuck only one thread. At 92-74-96 took L, you can and less, as everything is on the strings. Cups of the bodice are quite large, even the big chest will not fall out. I went to Ukraine with a new mail in 2 weeks.
I ordered on May 29, received on June 22, in the Samara region. post office in five. came in the same package with another order. I liked the swimsuit, the color is beautiful. fit in size to my parameters og 102-ob104 height 174. earlier in the reviews they wrote that the white lining is visible from under the upper striped part. This is true. peeps out. I haven't found any other flaws yet. The swimsuit is double layered and does not see through at all.
Sits perfectly and looks super nice. Not to just yet sexy.
Delivery 2 weeks to Ukraine. quality is good. Size took S (my size m) and did not lose. Panties sat perfectly on my hips 96 cm. Purchase is happy)
I ordered 15.05.2021, received 28.05.2021. In the dentist in five. The package is a simple postal package, but the goods went without damage. Swimsuit is beautiful, sewn qualitatively, cups are inserted in the bodice, adjustable by strings. I'm happy with the purchase, I recommend the goods, thank you to the store.
Wow * * gorgeous * * perfect highly recommend