SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipment and delivery, size match, quality is good
super ! fits perfectly !
Shorts correspond to the photo. The quality is good, quite dense and keep the shape. Sewn neatly. I do not know how they behave after washing. But on receipt everything is fine.
きじ めっちゃ'm firmly, refering to and the おおき female
order as seen as picture..delivery was fast
くち braided きじ as per the めっちゃ firm! 163 せん Chii 45 s does not with きろ close-fitting did. Some have or sleep head positioner ish but been ぜんぜん incomparably! まんぞく so cute!
As in the picture
parfait.
The shirt look nice, but the belt is very poor quality :(
Nice shorts in good quality. Size a little big, hope it will fit after wash. Shipment very fast. Thanks store :)
I do not want to lower the rating to the store, but my real evaluation is for 4. I'll explain why it happened. I do not know how girls make up their reviews, after reading them, I understand that you need to order a size L on the hips 90 cm. But I came to shorts much more than the declared parameters, hips 103 cm quietly fit. That in the waist, that in the hips I drowned. For its real 62 cm and 90 cm need less. The shorts themselves are sewn well, there is a good strap, good pockets, the khaki color is more like light brown, but pleasant to the eye. I wanted to re-order, but now I'm afraid to take M, but suddenly again great, I doubt the size. Delivery up to 3 weeks, packed normally.
Great..A+++
Lovely. The best quality. My size is S and it perfectly sits. The color is tha same as picture.
Sami Shorty dugé beautiful, ale Little, I will get
Delivery before the declared. Shorts recommend to buy
Cute pretty up to とどく repelled the wavy
Perfect. Quality high standard. It's faster relative.
Very beautiful
Cas icasi
Very nice shorts. Very thick. Ditto in the picture. I recommend
beautifulll
きじ めっちゃ nice. ふゆ has to have. ほそ みえ don't
Too too look nice
Very nice shorts, warmly recommend;)
Shorts are soft, comfortable. But I thought they would be more authentic. And the problem, at the waist sit very well, and on the pope, too, but the flour to draw them on the hips wide, and so everyone likes it. Thanks for the gift)
Malomerka. The color is darker
Shorts are shit! The size does not match, the fabric is terrible, the color is even worse. Fittings bottom. The cost of this rag is 300 rubles. 1000 for it is too much, there is much better quality for less money. The dispute was closed, although the photos were all provided. Cheap rag
Insanely sturdiness is firm you!! The ゃしんのままだしあたりすぎる. ほそ try on waist is not what this is but shall cover belt because there is also could だいじょうぶ the
Very poor quality
Chii ゅう-mon-いっしゅう とどい with kettle! はやい! Female cha cute! Everyone or eh!
Same as in the photo
Excellent shorts, warm on the lining! Quality is fine. Belt included. On OB 92, OT 68 ordered L-excellent (not in the guise and does not hang out) as a gift rubber)) Thanks!!
At the waist 66 and hips 90 is cramped. Pull their problem. Left my daughter to grow) Quality is good. I will order probably a larger size
Good morning ~~ ° ° Stuff well received in. Thank you misbecome pleasant day and T-shirt.
きじ also あつく had firmly
The colour was different from the picture. It was more brown and wasn’t beige. Took a long time to get it but the quality of this clothe was good.
Size L for the volume of the hips 92 cm large. It was necessary to take M. Quality is good. The goods came quickly.
Is very good
The ゃしんといろがちがうと しんぱい try with reviews was though, clip, is a chii ゃいろっぽくてじつぶつはたしかに khaki kettle the つよい and おもい! even it it very cute with the まんぞく did!!
Perfect!