SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants are cool! Vladivostok reached 20 days. Advise!
they are perfect! like omg. i bought S. My parameters: 150 cm high, 60-90 qoood qualityike a picture
やすくてジップがうごかしにくいけど、いろやかたちはかわいい！
THESE ARE SO CUTE!!!! they are the perfect length to wear with both heels and trainers. The fit of these are perfect but if you do have thicker thighs should try sizing up , overall one of my best purchases hope they last long <33
pleased with the product. came earlier than said. waist 67 cm. size m fits perfectly. tho the pant length is a bit short for me. still pleased with the product.
The rise (crotch) is super long and lot of stitching wasn’t cut
Very lindooos, it is recommended. At the seem I got a little short but all right
A little short
Что ж... Брюки хорошего качества, приятный материал. Темнее чем на фото, но мне нравится. С продавцом не общалась, но отправлил он в последний день. На Об.Т 70 и ОбБ 100 брала L. В период доставки (больше месяца) я поправилась и теперь брюки обтягивают около бёдер!!! Вхвхвххвхв
How can I exchange these for a larger size? They were a Christmas gift and just learned today that they are too small.
this was actually pretty good. i just thought that it wasn’t flattering on me.
いろはそのまま、きじもやわらかいけどいとがほつれててやすっぽいかんじ
Lightning for some reason is sewn white. The height of 170 is very short. I usually wear 44/s, I ordered L here! Do not fit the size of small!
Good trousers, but big in the waist and hips
Hot jeans, on height 165 length only, girls will be short.
very comfy and it fit perfectly <3 (156cm)
Достаточно широкие, слегка укорочены на 170
Pants are good, but the quality is not very. For the same price can take better
Разочарована. Штаны маломерят, еле застегнула, сесть в них вообще невозможно. Потойдут только не высоким девушкам, на мои 167см смотрится просто глупо
Nice jeans. I believed it perfectly. Quality is not bad. I will order my sister another pair
Decent fit and great color but quite cheaply made. I don't think they will stand the test of time and a metal rivet fell off after the first ware. But you get what you pay for!
On the parameters og 85 from 62 about 89 s came up perfectly, the fabric is not very dense
A little bit not what I expected, the growth of 167 turned out to be slightly short and too flared to the bottom. Lightning for some reason is white, in general, some lubricated impression of the goods.
Pleasant material, perfectly sits on the figure, all in size, I recommend :)
Good quality
Did not live up to my wait, pants did not like, came Small
Достаточно короткие на рост 173, но высокие ботинки спасают ситуацию. И молния светлая, что очень режет глаза, на коричневой ткани сильно видно. Само качество джинс прекрасное, уже стирала и много раз носила
Jeans liked, on ot83, ob106 just right, though the height of 163 length on the ankle, I would like to be more authentic, I recommend the store, delivery fast
Jeans are good. I turned out to be big, I returned free delivery, I will order a smaller size
Good Pants, dense and sit well
it wasn't what I was expecting when I see the photos, honestly. perhaps if I iron it, it would look better. it can be seen that it is a cheap pair of jeans and of lower quality. as I have thin waist of 60 cm the pants are loose thus I use a belt causing the areas to scrunch together and it looks not that good. so I would wear an oversized shirt when wearing this jeans. overall, the quality isn't that bad and you get what you paid for (cheap price).
At a height of 159 cm took the size of S, came up perfectly
Cute color, 24 in wait and it fit perfect. Waist is not stretchy so if you have wide hips it will be hard to put on. Zipper feels flimsy. I’m five foot and it fit right above my feet. Feels perfect but I’m sure for other people taller it will feel short.
Very nice pants, the color is beautiful, the material is of good quality, it is however quite wide at the level of the legs, a little too much for my taste.
Cool! The smell was terrible, but after a couple of washings all the rules. Slightly square the figure, but in principle not bad. Slightly different from the photo, but very slightly. In general, I recommend!
хорошие джинсы , правда нитки торчат и на мой рост 158 коротковат размер S
Super après a voir avec le temps
FANTASTIC!
They called in shvidko. Rosemir pidishov. Uncle.
Came not in size
wonderful pants! :) i don't recommend if you're on the bigger side though, i'm 5'1 and 110 pounds and a large fits perfectly
Pants are very beautiful color, they have very beautiful inserts also a beautiful pink-gold shade. But: there are nuances in how they sit, there are protruding threads and, most strange is the white fabric in the Lightning zone. Looks ridiculous and very much knocked out. The most strange decision. In general, the pants are beautiful, but still a little upset.
Nice panties. Thin One
it's very good
Pants are good, but somehow I thought that they would be longer and slightly freer. But if I took M, probably at the waist would be more than a couple of socks later, because it can be seen that quickly stretch. But in general, norms))
I love itttt!
очень крутые штаны!!
Jeans approached the height of 157 cm and the parameters 80/103 sat perfectly. The color is beautiful. On the quality of tailoring, I had to remove a lot of threads extra, Lightning why the white is sewn, spoils the whole look, the accessories are very shiny. But for such a price is quite decent jeans.
Sit exactly in size, afraid that they will be small, everyone is happy
Good, description and size grid correct, delivery fast