SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is very cool print just super fabric pleasant to the touch)
I recommend it to everyone!
Everything is fine, good fabric without sticking threads. Took M on parameters 87/75 with a height of 165, came up perfectly.
Came very quickly, the quality is super. All corresponds to the photo and size. Thank you!
I arrive very quickly and the fabric is of quality. 10/10
I ordered the size in size and did not lose. Height 174. The sleeve is a little shorter than I would like, but this is the usual thing. Fast delivery by new mail.
Quality wants better, but it looks not bad.
I got a little big top, but it looks beautiful. Delivery month
It's just like in the picture, size also fits, I'm size 5
It came very quickly. Less than a month in Ukraine. Quality for this money is good. Very beautiful top, well packed without defects. Well stretches, the size approached took 2 pieces size-(M and L), both sat well
The top is cool, but the fabric looks like something like a swimsuit. You can go for such a price :)
Cool jacket, stylish. But very hot material, it's winter now, but in it the skin is panting literally ....
Exactly the same as in the photograph. I arrive in three weeks.
She is super, came very quickly
The top is slightly shorter than in the photo. Top of good quality, no complaints. The material is normal. You need to follow the sides so that the chest does not fall out, especially if you put your hands on your side. It turned out that a small distance between the fabric itself and the strings, I thought it would cover a little more. I did not communicate with the store.
Execelent I asked for size M and I stay perfect, it's soft the fabric and fits the body, the design is beautiful looks for beach but also to get out I love the real I recommend it to eyes closed.
Very good looking, on a thin figure, size in size. the daughter is very satisfied. The order came quickly.
Top liked, corresponds to the description.
i wear it backwards with a singlet lol
My daughter is happy. But in my opinion, I would have fixed from the back, through the sides you can see the chest. We did it in the studio.
Super quality, looks great
All is well. Where to find these shorts, as in the picture
Quality is not the best, but for their money is excellent. Im happy
Norms
Правда хорошее качество! Рекомендую! Ткань отличная! Приятная к телу! Рисунок яркий! Цвет хороший!
Precioso es una s
Кофта прикольная, брала для танцев на параметры 89*70 брала размер М
Good shirt
Size M convenient and nicely the presents I have 175 growth and sleeves are the slightly short but will give out stretch Is black the picture light kiepsko raining
On the growth of 163 took M and thank God, in the life of the mountain S, but there would clearly be Little
It's just a nice fabric, the fabric can be attached with a lace tension, it's very convenient, you adjust it yourself. The lace is long, enough still on the circle around the waist
troppo piccola
Looks cool, took as a gift, I do not know how to size. Fabric nice
Excellent blouse, the store all sent very quickly, the order came much earlier than the term, thank you very much, material print wow
I'm fast. My size is M and I ordered an L and I went super well. The fabric is not transparent. The neck is a little tight. Overall, super good
Ничего не пришло. Были непонятки с оплатой и по итогу деньги сняло, а товар не пришёл и трек нельзя было отследить. Очень расстроена по этому поводу (((((((((((((((((((((((((((((((
Качество дно
Interesting rat for a change!))
I love it! The fabric is pretty finite but it's very nice the top, I'll order again!
Cool, tknit, the fabric is pleasant, but I thought it would close at least on the sides and only the back will be opened, but the "cut" opens everything up all that
I send fast but it came with a stain on the other hand, the wash didn't come out but finally it doesn't show since it's upside down. Everything else ok
I really liked the shirt.
Very fast delivery, less than two weeks! The model of the village is perfect, the quality is very good, the pattern is not blurry! I liked it, I recommend it!
Perfect material, fast delivery on greece totally recommend it
Excellent top!) as in the photo!) synthetic material is pleasant. drawing, design, sits perfectly all Super)
Very cool.
Thank you, everything is cool)
The fabric is a little see through on this one too but the pattern hides it better. Very good adjustable sizing, can be worn with a larger bust, doesn’t look as intended but still looks good.
The top came to me in 17 days, it was pleasantly surprised, the top is very good quality, the fabric is pleasant to the touch, in composition 95 polyester and 5 spandex. It stretches well, the seams are all perfectly flat, the threads do not stick out anywhere. Sewing is just perfect! In general, the purchase is very satisfied! I recommend the store and the goods!
Cool top, for size 44 s, excellent, o. g 88,