SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bueno
It's really beautiful! I just don't like the super unnecessary neck cut. But wonderful
Very-very cute. I am small (S-size) and bought size L - ideal!
lindos los polerones, igual a los de la foto.
It is small size ideal for spring season
Good quality!
It's cute thin but cute,
Excellent quality, very pleasant to the body. Very fast delivery
They're beautiful!
I'm coming!. Very nice.
Great shirt!
not a sweatshirt, just a long sleeved tshirt. nice though
The sweatshirt is slightly different as in the description, thinner and not on fleece, just not winter, for spring and summer fire, itself interesting, in general, I liked it. We have solved this issue with the store, the seller is adequate, thank you.
полностью соответствует описанию. только ткань тоньше чем ожидалось
never received it. got a refund and reordered it. communicative store, sorted everything out.
Great stuff. On height 180 and weight 80, plus tummy, perfectly sat size 2XL. I advise the goods and the store
She didn't arrive in time and without consulting me she was returned
Hammer hammer hammer… What a Hornier sweater…. Highly recommended. Top quality… So a bit used look
It's nice, the fabric is thin for summer super good. The only thing I don't like is the application you wear on your neck looks ugly cut, stop manufacturing failure, it's only that I don't just get everything else right. It is measured just under a month (chillan chile)
She's very pretty and I'm very happy
I got the slit sweatshirt.
The order didn't arrive. It said sent, then that the carrier had received it and suddenly placed canceled order. I don't think he even left the store.
The sweatshirt is received with a crack. The crack is a sharp cutting edge, seems someone or a box cutter error has made. I ask the store contacting to or refund the purchase price to pay or a new sweatshirt to send of same size or larger. For now I put the communication on 1, if the dispute is correct resolved I will make a positive feedbacks. Finally the sweatshirt conforming the offer and very nice!
In short it is not for nothing as wide as me L expect having taken one in larger size. Plus it also torn in bottom
Conforme
non è proprio giallo come è in figura, tira un po di più sul marrone. Comunque è veramente carina. Anche il tessuto non è pensante come sembra nella foto. Ma nel complesso sono stata contenta di averla presa. Veloce la spedizione un bravo al venditore
It has arrived fast but broken
It's very fine, it's small in size. The sleeves are too short.
Poor quality
Svitshot liked. Malomerka. I wear S, but reinsured and took L. I didn't. Mickey is not a glue, which is very pleased. The order went to Moscow for 3 weeks.
מושלם!!
Fire .... classss! quality bomb
I got the sweatshirt this afternoon. The first impression was q there was a malfunction, but looking at the pictures is correct. Take a good look at the photo because it has a crack on the bottom. If you don't like it, it doesn't matter either because you can hide it under the sweatshirt rubber. The sweatshirt is nice
I don't like the color, it's a very strong color, like fluorescent.
Maravilloso de todo mi gusto el poleron de todo mi gusto, me encanto la tela todo perfecto lo recomiendo 100% siempre es mejor pedir 1 a 2 tallas mas para que quede suelto
The sweatshirt has come broken
super guapa