SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
Sehr schlechte Qualität! Sehr minderwertig!
Pretty, but pure synthetics, so pamper))) in reality, the color of the butter, L for height 175 and weight 65 is excellent, the sleeve is full
the jacket is cook, the tracking is horrible, the delivery date was a month ahead, and I have been in a dispute for over a month.
Small size
Very nice and accurate
For its price, the quality is normal, it came quickly, but with the size I did not guess. At its 46R ordered XL. As a result, it's just huge. Order size in size or size smaller.
Came the parcel for 15 days to Petersburg. The seams are even. Recommend. Well packed. The fabric is soft, pleasant. Threads do not stick out. Coincided in size (corresponds to the table)
The sweatshirt really liked it. Soft and comfortable, the only thing, short rukova, took on the growth of 172 cm-S))) although the rest of the village is good. Maybe it makes sense to take M
Love it! Somehow it's a bit bigger for me but it's ok I can wear something underneath and wear this for winter
Super comfy! The sweater came 2 weeks earlier then expected and is decent quality. I would watch ouT with sizing though, I expected it to be more oversized (I got a XXL) but either way I’m happy with it:)
The elastic on the sleeves and below seems a little thin, I do not know how much enough. The jacket is warm with an office inside, looks good, the color is like in the picture,
приятная к телу. фото соответствует. принт напечатан хорошо. размер соответствует.
At 46R Rus excellent m
Super agréable beau reçu rapidement je recommande.
great product,warm,nice to touch. like it.
très mignon
I ordered xl, I am an nz 12-14 and it fit perfectly, I love it
Thin, synthetic. With the size did not guess, but in winter, long sleeves are even better than short. The print seems thin...
Big size, I ordered S for my 7 year old daughter, finally I will offer it to my mom... he could almost go while I put L...
awesome wife loves but XXL fits me and I'm no small lad wife is swamped with is perfect for PJ's
Exactly how I wanted it, thanks
Light material. Compliant.
Excellent jacket, all as in the photo, neatly sewn, fast delivery.
Super sweatshirt, live fajniejsza wzięłam largest size because love oversize
The product corresponds to the description, beautiful. But synthetic, you sweat.
It is cute, nice, comfortable. Exactly as described. I live it. Definitely recommend. I didn't communicate with the store.
looks good
Very cute sweatshirt, thin enough to put a jacket on top normally. From the Inside "fluffy", pleasant to the body. My size is 44/46, the height of 175-perfectly approached. A little fear of spools, but I hope it's just fears. Reached 2 weeks in Moscow, including May holidays.
Прекрасный товар, очень быстрая доставка, размерная сетка соответствует.
as described, fast delivery
Delivery was quite fast. Height 175 cm, weight 63. the color is bright, but the purest synthetics. I was hoping, at least for some percentage of cotton. If I knew that 100 synthetics, I would not take it.
little to big
Gorgeous soft⭐⭐⭐⭐⭐
Пришёл меньше, чем за месяц до Тольятти. В целом, качество хорошее. Есть одно "но": рисунок - наклейка. Думаю, при стирке легко отклеится, но пока не пробовала стирать
Cool sweatshirt. The size matches, the quality is excellent
Warm, good size and looks like in the picture.
poor quality
I did not communicate with the store. Sweatshirt cool
love it! I'm 5'4" and 148 lbs and it fit well. not too tight. I like loose fitting and it is.
Shipping took more than one month. But item came properly packaged, no artificial smell. Very nice quality item, size is good for my European size 34
Color, the picture corresponds to the description, came quickly, took the size L to the Russian 46, I will order the second M
ок спасибо
Same as the picture. Size well. Normal quality. I haven't washed yet the length of the image on the garment. Super fast shipping Happy with the purchase
No big difference between the s and the m but looks like the photo