SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent sneakers. I recommend
очень хорошие тапочки, заказываю уже не в первый раз. Размер соответствует, доставка быстрая.
Sneakers as in the photo, the quality is visually good. Shipping fast. Slippers are light, the sole is rubberized.
Quality sneakers. At their price look. Fit on a wide leg.
Very cool sneakers... Mom's happy.
Well done, lungs.
Very good quality product. Malomerit 45-46 declared at 42-43 Russian size, on a narrow leg. Look like city slaps, you can with shorts for a walk in a hot climate.
Beautiful my aunt liked
Very good!
Cool. Nice.
Cool light sneakers. At the foot of 25,2 came up.
Light, comfortable slippers on a wide leg. I ordered a larger size, approached. Recommend! Thank you!
Cool sneakers are beautiful, and most importantly comfortable.
Cool very cool, if on the third day did not crumple soles-money to the wind. Very comfortable but the sole pumped.
Note, on a broad leg
Slippers are excellent, but on a wide leg
Very excellent and light time
Well thank you very much, the quality is good
отличные тапки.
Cool. in size.
хорошо на ногу 25см
Soft, comfortable, on a wide leg, the upper part stretches, you can put on those who have bones. The sole, though with a lift under the heel, but slightly low. But not critical, for an amateur.
Wide, despite the fact that I do not have a narrow leg
Slates worthy, very light, comfortable, at 36 size on the insole 23 cm, ordered 35-36, came up perfectly, delivery fast, store Umka. Advise!
All is well.
All is well. I took my size. I liked the sole very much. Unexpectedly pleasant for feet feet. I recommend on a wide leg to take on a larger size.
Great
Slippers are good, light, soft, but keep in mind-on a wide leg.
Slippers liked, size 8(39-40) well approached the full foot 25 cm long.
It's unfair that I bought 2 pairs of sandals in the hope of giving my mother away and I never get there and she's still in transit, they never arrived, two months waiting and they never I find it cruel that they can't settle my dispute and now what happens ???