SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh, take the jacket!
The jacket is cool. I reached the lower Tagil in 17 days. but I ordered the size M for my 44, it turned out to be tight. it was necessary to order L.
куртка просто бомба,как на фото,фабричная вещь,смотрится очень модно и красиво,советую этого продавца, Большое спасибо за такой отличный товар,фото выложу позже
Do not read the reviews! !!!42-44 take S, took M drowned!!!
Jacket Super
Nice I recommend it goes a little fair but well 85- 66- 90
Amazing perfect
good quality, fast delivery
Identical to the description but a little big
Just received it Sept 4th
llegó muy muy rápido, la calidad espectacular y talla pequeño, uso una M y compré la L.... perfecto!! una gran compra!!
looks great on beautiful design very Madonna like love this great quality jacket & the design is lovely different kind of jacket and great price xx♀️
Everything is wonderful. I came quickly. The daughter is delighted
Very beautiful jacket and good quality
just perfect.My size is M i took XL
M Jacke ist kleiner als Europäisches M. Unbedingt 1 nr grösser bestellen! Ich trage oben S- M wenn gross geschnitten. Jetzt ist mir die Jacke in M knapp, hätte L bestellen sollen. Sonst tip top super schön und stylish!
Perfect!!! The quality is excellent, it looks just unreal! Thank you!
amazing jacket great quality
I 've clearly mistaken the size. I asked for a chart, for the measurements they put on the page, and I should have ordered a size S or M. Otherwise, it's chulisima!!!
Really a very cool coat
as described. thank you
Cheap and is pleased and so terrific
Great jacket. Good for Chopper :)
Jacket cool delivery very fast store Thank you very much
The jacket is cool!!!! I liked it very much, and it came in size. Only delivery long more than a month
Excellent quality, for such money.
absolutely beautiful jacket. Great quality,
The jacket is super! Soft without smell.
Fire jacket
Excellent material and sewing, even better than expected!
Beautiful, good quality
Beautiful and perfect. Size L dresses like S/M. Great!!
Jacket beautiful made very well and l size corresponds to perfection, we have taken a M for 1.60 cm for 56 kg shoes fine
I absolutely love this jacket! I've been wanting it for awhile and finally decided to get one. The graphics are really well done, not cheaply painted on so I have no fear of then flaking off from use. I ordered a Large and it fit perfectly. I normally wear a size 6.
im speechless , this leather jacket is just amazing! I love it! I wear xs size and I ordered s and it fits perfectly .
Very small
The jacket is good) but small.. Took XL only .. delivery fast))
Take size above;)
A good jacket, really liked, small, it seemed to me to size where that
super
It's the same like pictures
Excellent! Only for me is a little short, but it's not so important) the jacket itself is worth its money
The order came in 2 weeks. The jacket is just excellent, looks stylish and cool! My size is XS, s, but took M, and sat down well if I took a smaller size, but it would be butt.
Jacket fire, looks great, at its 83-62-94 took the size M, in the shoulders normally, in the chest too and in the sleeve normal
The jacket is a gun, but I was wrong with the size of 42 Russian suitable L, XL is too big in the chest and waist. However, the sleeves are straight as it should! Appearance baldege!
Supermegageniall!!!! Perfect!!!
Amazing jacket! I have the top 40-42, I ordered M, all just!
Got lots of compliments on this jacket! Quality and style! recommended!
Маломерит на размера 2. хl на 44 будет норм
Dresses well right measurement