SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order arrived in optimal condition and much earlier than expected. I thought it was beautiful, the size was the right one is very nice on and it is very comfortable.
Trouser leg cloth like nylon not something at all.
The size does not match, the shields are not even
nice short, but unfortunately L is too small, I wear normaly M
The fabric is rigid but the model is nice. The bad the delay of the order.
Very small for a large
It looks great. Good fabric. It fits the body well.
For a Medium is this a very narrow buddy. If you size 38 has you will definitely have a large should take.
A little small.
All as in the photo, the quality is good, a little stretch, at the waist 68 and hips 92, took M came up perfectly) the order came quickly. The order is satisfied, I recommend the store
Superb quality
It is an acceptable product price/quality. It has come to my country in no time. I recommend buying this product.
The short the size L but more looks M. It's a boy and I had to buy another XL But the product is of good quality.
Nice arrive very fast
At 42-44 m is great, you need s. In the rest-good for such funny money
Truth be told, very pleasantly surprised. Excellent quality, the fabric is dense and stretchy. I really liked, sitting just perfect on the body
The fabric makes it look bad quality
Shorts are cool, but small size. The store accepted the dispute and returned the money
Perfect size
Malomerki.
Nice shorts
Medium material
I got a little small I asked for an L and I wear size 40 you have to order a bigger size otherwise the pants equals the picture is very nice, it came very fast Thanks
Bastante bonito
The product corresponds to the description! Cloth is dense, good, stretches a little! Threads do not stick out, there is no smell! My size is from 74, about 94. I did not communicate with the store! Thanks for the shorts! Comes without a belt.
Very careful it size very small
arrived today haven't tried it on needs to be washed because of being folded.. seems a bit smaller than picture but we'll see... however exactly like in pictures...
Exactly the right size and material is great too.
Take bigger size a little small
I ordered the size L and it is good (Little wide) normally I wear M or if. Fabric is good quality, elastic