SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Identical product in the photo, received in 10 days in France.
Como siempre geniales, buena calidad, han llegado super rápido y bien envuelto. Volveré a comprar. Muchas gracias al vendedor y a Aliexpress :)
брюки неплохие, но не угадала с размером
Well recov
Classic, the size is the same, the color is bright. Satisfied
This is the second jean I order in this shop and I am delighted! The delivery was very fast and the jeans are of good quality and conform to the photo and description made on the site! The hole for the button is already made and the store is very nice
Good jeans, dense bad just no size smaller
Ha llegado super rápido y bien envuelto. Buena calidad. Volveré a comprar. Muchas gracias al vendedor y a Aliexpress :)
At its 42 Russ size, weight 46 kg and height 152 cm ordered 28, came well, just does not press anywhere, very comfortable. Thank you all for the feedback!
staat maar 38 in maar is veel te groot!!!
Fast delivery, with the store did not communicate
It came in 2 weeks, identical to the picture and even better looking. Perfect size, shape and quality.
Jeans are not bad. I pressed my ob115. Height 172 OK. But for some reason behind as a low waist, which was already written by other customers
The size approached 50-52. Good stretch.
Corresponds to the description, the store quickly sent it, I recommend it. jeans have not been used yet, so I will not recommend, and so I look good.
Beautiful color on ob116-3hl
Great product and very good store. Unfortunately I ordered the wrong size but I had perfect care and in no time I made the rendered free shipping and i riavuto my money. Highly recommended!!!
Superb jeans good quality modern really
Bigger for a couple of sizes , Drowned.
Goods didn't come
Super fast I come
They feel great, and weird thing gives more size
По размеру подошли, но в поясе свободно. По длине немного короткие. При ходьбе сползают, нужно использовать ремень. Спасибо продавцу.
me encanto,es muy cómodo y adaptable,la talla 30equivale a la 40 en España
Fast delivery, jeans are good, color is beautiful
Fast shipping. Jeans are good, I take the second time. The first time I took Gray. On the o.t-85, ob-105. Height 1,67. Weight 73 kg. Excellent fit size 33, (both Gray and retro blue).
chegaram mas parecem me grandes nao sei obrigada
Jeans are good, thin, stretch... I recommend the store. at 48 the size goes 32.
Very cool jeans!!!
I finally received my parcel, very satisfied! Jeans are gorgeous, light, stylish, I thought they would be denser! The size is the same as the store's size grid! To buy definitely recommend!!!!
I don't like them. The waist is very large. I gave them away.
Does not match the photo I took 36 we would say 40 too wide
Stretchy so well and fit also look nice
Corresponds to the description
These jeans are fantastic. Very flattering to the figure. The store was extremely helpful in assisting me to choose a size and the jeans. Delivery was very quick, less than 3 weeks to rural Australia. I will buy again very soon.
Came not my size, legs size S, belly XL, summer
jeans is Nice,but a bit short for me,it's above my ankles...soninwear IT with boots. I'am 1,72.
Like the picture. Material is a bit itchy. Size fits tight. Strange thing is: I ordered another one from this store same size which runs big.
Everything is consistent with the description and size table. Excellent!
I ordered a larger size to exactly fit in but it was not necessary, because on my knees they are straight completely free .. In the photo it is not visible, but they are large .. Take your size, so that you look beautiful and do not hang ..
The deliver time is non existence … it’s been nearly 3 months .. yet it was in transit .. They should think of changing the Company they are using to deliver their goods
Jeans of good quality, well, a little wrong color, but this is not critical of the store I recommend
Beaucoup trop grand
I just received my article and I am delighted with the article I really recommend this article thank you very much Aliexpress
Pleasantly surprised by the quality on the other hand it is necessary to take a size above
Джинсы заказала 04.10.21, получила на почте 20.10.21. В этом магазине заказываю впервые джинсы (мои параметры: ОТ 86; ОБ 99; рост 170). Заказала 32 размера, можно было на размер меньше, т. к, они стрейчевые.
Excellent. On ot-85, ob-105. Size 33 came up. Shipping fast. The color is closer to black.
Nice jeans.
Джинсы пришли быстро 3 недели, упаковка целая. По размеру совпадает. Заказывала 33, как раз по сетке. ВИД ХОРОШИЙ и цвет тоже.Спасибо продавцу.
Good qulity. But with the size did not guess. A little big. I will order less size