SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love you! They arrived before and in. Lost state.
All is well
очки супер! очень аккуратно упакованы. ни трещин, ни царапин. Рекомендую. с продавцом не общалась, не было надобности.
Glasses are super. Stylish, light, original. Whiskey, do not press your nose. To order suggest
The first glasses of this shape, which at least approached me a little) look stylish. Came with a napkin
Очки супер
I would love it ideal for Easter gift. They are styles and original.
Arrived super quick (2 weeks)and well packed. I've ordered 5 different pairs all came in Very very good quality!! I definitely recommend this shop.
Delivery about a month, the quality is excellent, but a little wide on my face, for me perfectly 132 cm width. But they look great, even for such money! As a gift put a handkerchief for cleaning.
All Super shipping fast glasses are not flimsy! All as in the picture
They are smaller than expected but are generally eligible
Delivery less than a month, the goods are fully in line with the description
Perfect, arrived in about 12 days. Durable material and came well packed.
The glasses is beautiful, a little smaller than I expected, but was great.
Surprisingly very high quality, iron arches, everything looks good and expensive))
These sunglasses are lovely and great quality. I am very happy with them. thank you Seller
Came to Moscow in 9 days, packed well, as a gift put a rag for the glasses) sit strangely, though, in the reflection of the mirror is easy. Then OK)
Excellent, though on my wide face did not fit, but the glasses are cool
awesome!!
Wonderful perfect. The store sent fast. Glasses just perfect
Glasses are gorgeous. I didn't expect to. Thank you! I will take more
Very stylish glasses, on a narrow face in general bomb)
они просто супер. стильно смотрятся.рекомендую. закажу еще красные
Very cool glasses! Quality is super. Fast shipping.
Too Beautiful, quality at the toop!!
Почта Росси потеряла мой заказ...но небом продавец вернул
The glasses are not bad, from the sun they save, they look good, but the handles quickly became flimsy (they do not hold the glasses) and at the first fall (of fall Well, they're getting back in.
Loved Too, wonderful
Super glasses for a funny price. Packed perfectly, came without damage. Recommend!
Bylam very zaskoczona quality glasses. Are very porządne, look very aesthetically. Not uciskają anywhere, are cute.
The glasses is beautiful! Great quality. A shame not matched well with my face shape. But'll buy another model a little bigger.
Great quality, like!
Loooong beautiful. Ameiii. Super recommend the store
Love themmmmm
As on photo
Smaller than I thought but they are stylish!
Very cute, I loved super pretty, very fast delivery
Loved, arrived super fast, quality material.
Glasses curves (((((
In love with how sexy these shades are, well packaged and made.
Eyewear fashionable very beautiful quality very good arrived in advance of a few days
Quality as described, the glasses are superb... the end of the metal branches does a little harm but otherwise apart from that they are good...
Krsivo is packed. The goods are intact. All is well. Recommend
Good glasses. The form is not for everyone.
Super glasses!
Quickly came to Ryazan Russia. Everything is fine, thanks to the store
Tremendous design! Just like the photos in the ad. They come very well protected and the quality is quite good. Don't forget that they are unapproved glasses.
Glasses just lovely 10/10 Came quickly, whole with the store did not communicate
хороший товар. дулала что оправа будет хлипкой, но она крепкая.
Glasses as in the photo, the quality is good, they approached me perfectly!