SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Image a little misleading and size too big
I order the 2nd time. Thank you!
when I washed , button is all bloked
Very good jeans, stretch, you need to take a smaller size, the material is dense
The buttons are badly sewn and not top
All as in the photo. I'm happy. I'm waiting for the second jeans now)) Prada, I thought they would be more dense. But this is a problem. Made qualitatively. Size fits
Delivery to Minsk 2 weeks. Quality at the level. On my 164 cm, 68/94 M sat well. The style sits perfectly on the figure. But, buttons, thought bolts, and-just New Year's rubble with stones. Photo attached.
Soft and comfortable. Would prefer if it was a tighter fit, but is nice
Trop petit
This is the third jeans and this is all said! And shop and producer recommend!
Jeans cool!!!) very satisfied!!! on the hips 92 size m a little big. to the store Thank you very much!!!)))
Absolutely gorgeous, they're lovbely and very tight. Size M fits mine, waist 72 hips 97. I'm Very satisfied. Thank you very much!
Good jeans delivery to Moscow three weeks.
At the waist 70 and hips 98, height 168 size m approached
Jeans are very cool, I order a second time (I lost weight)
Super. Thanks for fast shipping
Good
Заказываю не первый раз ! Доставка быстрая!! Очень удобные размер S на талию 67 см бёдра 90 см идеально ! Рост 167
заказала вторые в сером цвете круче
Not bad
Классные джинсы,на параметры талия 72, бедра 97 заказала размер L, сидят как надо, не давят, талия не сильно высокая. Хорошая плотность, не тонкие, качественные, без из'янов...не понравились выпуклые на ширинке пуговицы. Впринцие советую, за такую цену не всегда найдешь хорошего качества джинсы.
Super jeans, stylish cut. Size L came up perfectly my hips sizes 97 waist 75 height 1.65. Seller is very attentive
Pants are cool, stretch well, take on a size smaller than your usual. Gray color is very beautiful.
Perfect very good quality
Jeans are cool, sewing neat, but I was wrong in size. On my 89-70-98, height 168 ordered XL, it turned out to be me very large
fast shipping
Good quality
Not the first time I order and everything is fine! Wonderful store, quality goods! Delivery month! Very satisfied! Recommend! Thank the store for the quality goods and fast delivery!
Super produit
очень классные но кажется большие
Неплохие штаны. На ОБ - 103 сели хорошо. Но красятся очень сильно