Beautiful! And came in 2 weeks to US, has a mild scent that needs to be aired out though but regardless it perfect
28 Jan 2022 15:51
so cute! exactly as pictured
28 Jan 2022 15:15
Arrived quickly! Good quality!
27 Jan 2022 08:39
So cute very nice quality
15 Jan 2022 02:03
My dog is 8 lbs (but has long legs) so I bought this thinking it may be too small but it’s actually perfect. He is obsessed with going in it when he needs to be alone, and he is sleeping in it at night :) I love this little home.
13 Jan 2022 01:12
Very beautiful and great quality! Worth every penny! Super fast
30 Dec 2021 19:32
Super cute and pretty well made! I hope my new kitten like it! It also got here faster then I thought!
9 Dec 2021 13:04
Absolutely beautiful My baby loves this beautiful house !
4 Dec 2021 03:37
my cats love IT!!! it's super warm and fluffy just as described, fast delivery
2 Dec 2021 16:15
Thanks, product as described and very reasonable shipping times. Very cute/pretty and nice.
19 Oct 2021 10:00
Its 100% real picture i love it
14 Oct 2021 23:36
12 Oct 2021 04:52
Love it was shipper very quick and arrived very quick as well.
4 Oct 2021 14:16
It's beautiful! Although my kittens don't like to get in yet Haha
1 Oct 2021 13:39
Adorei, muito linda! Ficou boa para minha cachorrinha Yorkshire que pesa 2,6 kg. Comprei dia 15/09 e chegou dia 01/10. O vendedor enviou rápido, obrigada vendedor, estou muito satisfeita.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.