SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Made well, but on a normal man's hand do not fit, took the maximum size. the female will be normal ..
The goods came in three weeks and it pleases thanks to the store, as other sellers goods can go longer than two months. The product is satisfied with more than, the gloves are super, sit as on order sewn, only on water permeability I did not check and I do not need to. I recommend, even my wife when I saw and felt also wanted such myself.
The swab came for the city! It's packed with good air! The goods are good! It's not testuva! I'll write it down!
Good rubberized gloves. For an activity in the air in minus the very thing.
Very good gloves. Comfortable and warm. Shipping fast. Packing is normal package. I recommend the goods and the store.
The order reached in 3 weeks, in the consolidated parcel the track was tracked, quality gloves, I recommend. Fit in size, there are no unpleasant smells, hands do not freeze, items from the hands in the Frost are not выскальзывают, the sensor on the phone and on the radio reacts to pressing.
Good gloves, the size approached, worn in the frost has not yet tried
Gloves reached NN in 21 days. I took L-ku, they seem to be small, but the material stretches very well. In gloves it is convenient to use the phone, everything is pressed, but it will be very cold in winter. Seller recommend
For these days, normal seals on fleece, were not enough, (They press and without unfastened the lock will not wear), although I measured everything on the size grid of the store, but I think that the process of socks will support, the main thing that their main function works. Arrived in 17 days for Altai
Gloves like gloves. The size approached.
pretty good. gotta use it for driving
Gloves are excellent, came quickly. Thank you store.
I order the third time. Everything suits. Delivery is fast (2 weeks to Krasnoyarsk). Gloves as in the description. When the previous order broke the lock. I hope this time the norms will serve.
The product came quite quickly, the quality is good, I recommend.
Gloves good comfortable delivered quickly
The quality is excellent. By size just
Seller-well done! I read the comments I given gloves and one buyer wrote, that he looked at the size table of the goods ordered the size m. But after receiving gloves, the size of "M" were small and it was necessary to order the size "L". And the comments I read only after the payment for my order passed. Then I wrote to the store, so that he changed the size from "M" to "L" and he promised that he would change. And his promise was fulfilled-sent "L". Read the violins of correspondence, the screen of the order and the photo of the size of the label. Gloves came clearly! I put all 5 stars!
Thank you store! Gloves super! 18 days delivery!!! Once again, thank you very much to the seller! Recommend! Took XL came only.
Nice gloves. On the hand sit perfectly, very comfortable. The phone sensor works through them
Gloves are soft, comfortable, description corresponds to the size too
Comfortable. let's see how in the frost they will behave... with the store did not communicate. Delivery is very fast.
For its price, gloves are very good. Size XL on the average male hand sat down as to order). The quality is good, inside something like fleece. The screen of the phone reacts to the touch, of course not as accurate as the fingers. Pro waterproof strongly doubt. Simple stretching fabric.
Gloves are super comfortable, the size approached perfectly.
Gloves correspond to the description, really works the finger for the phone. The goods reached Rostov on Don in 18 days. Size in size dresses very tightly. Very convenient to wear with a zipper. thank you!
Gloves are good, made qualitatively, the description correspond, the TouchPad works. I took it as an alternative to fleece-on the first feelings in windy weather-these are colder, at least at-5 °
Of good quality. The size corresponds to the dimensional grid. All as in the description of the goods. For cold autumn just right. You can take it.
Gloves are cool, came up clearly, I advise you to order! Shipping fast.
Gloves came in 18 days from the time of order. The size was chosen according to the table, everything came as it should, the hand does not hang, does not press, comfortable, tight. Pads for touch screens of the phone-work, you can call, but a couple of times you have to potyat, it doesn't work right away. The top color layer, the water does not absorb, it's fine, in the rain, too, will be okay. But certainly wet the lower part (black), but if not a shower, it will be comfortable.
All is well. Recommend.
Gloves are excellent! With the phone work without problems, respond clearly! The biggest size is XL, a little too small. Normally I wear 11 size. Seller recommend!
Sewn decently. Pleasant to the touch inside. Took for autumn for riding on a bike. I'm about to-5 degrees was norms, only on the fingers in places with leatherette (made for the opportunity to push in the phone) a little frozen fingers. In winter I will try to ski in them to ride and complement the review. Went about 2 weeks to Yekaterinburg. I was pleased with the purchase.
Thank you so much! Delivery fast quality is good. I advise you to buy from this store. I wish all health and happiness!
Gloves are very satisfied! On the girth of 23 cm, XL sat in tension. Lightning fastened easily. On the fingers, my index is 9,5 cm, in the butt. The sensor on the phone works well! Thank you!
Gloves counting, very comfortable, sensors work, I recommend...
Excellent gloves, touch fingers-you can use the phone in them.
Gloves are excellent, on the middle hand is normal, the sensor works. Recommend.
Gloves in my opinion are excellent for this price slightly interfere with the seams in the inside but it's not critical, the sensor on the phone responds well in size took L perfectly sat thank you very much to the store
Pleasant and very comfortable, lie waiting for winter) Sorry, no photo, catch memasik
The order is very satisfied, all as in the description. Thank you store!
Nice gloves. I order not the first time. In winter I wear, my hands do not freeze
Excellent, guessed with the size, on a narrow hand fit L
Gloves are cool-dense, slotted, locks work. My husband is happy, took for work. Delivery 3 weeks to Moscow
Gloves are made well. Zipper made of plastic. Tight stretch, sit tightly on the hand. Tactile works. Delivery just over two weeks to the Ural.
Thanks to the parcel came to the Perm Territory for two weeks, on the middle hand is perfect, the quality is good. Seller recommend.
Yes, everything was as expected. But I did not try to ride with the breeze in the cold. Delivered quickly.
Went long, the quality is good, you can take
Rosemir vgadav, exact good to the city on the table. Delivery of dugé schvidka. I recommend selling. I'm trying, the Dods are running.
In short, I bought such a glove. The size according to the table calculated, it turned out M. This size was not enough for me, and I ordered then L which was just right. Gloves cool, soft but SK smelly, khimoza what.
To Kiev ukrpochta in a month. The quality is excellent. Small size for one size. Product and store recommend.