SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gloves top, I put a class, stupid for great when it's cold at all classic, I would even say plezentley
Gloves were 12 days late, had to get on December 14th. With delivery was some problem, appear .... Unpleasant, of course, but not me, neither the store could affect the acceleration of delivery... look very cute, the smell of rubber is available, but it's not critical, it'll disappear. The seams are neat and the sensors on the large-index-middle fingers work to my surprise very much even worthy. The seller replied to my messages quite promptly.
The store is happy to recommend. The product fully corresponds, the delivery came very quickly.
Excellent gloves, I order not for the first time. Sensors work. Of course for severe frosts will not work, but in Krasnodar strong frosts especially and does not happen) Delivery less than a month.
Meryl hand ruler came out on the table XL approached in the butt
The parcel came quickly, packed well, we order not the first time from this store, pleases when the parcel can be tracked, thank the seller
Very high quality thing. I ordered the same for a long time, but from another store. On my hand I took s and now I ordered the same one. Fit perfectly. Rolled back in them for 6 seasons spring-autumn, until completely lost. Very cool! Recommend!
Gloves did not reach quickly, but the size m approached me perfectly
The quality is good, externally as in the picture. But the parcel went for a month.
Gloves already got 2 pairs. The size of the sole. Thank you.
For active sports, the most it. Checked in the frost to-12. I chose the size according to the table how to measure your size, came up. Fingers for the screen really work. The palms do not slip (I pull up in them on the tours). The only negative: the side seam on the pinky left glove slightly moved sideways (The photo shows a little), but it's not critical to me. Delivered quite quickly.
Quickly came, looking quality, in the frost has not yet checked. The only thing was to take on a larger size.
хорошие перчатки, сели как влитые, на телефон реагирует прекрасно, можно в перчатках работать с телефоном, рекомендую
Order 11.11. Arrival in Khabarovsk 23.12. The size is slightly more waiting. Quality on photo
Excellent gloves for the price you pay. They feel good material and quality. The non-slip palm feels great, seems to work. The touch is fine so I can use the cell phone. They are comfortable and soft, plus warm.
The quality is good, the size approached. The parcel went to the Moscow region for 20 days.
We sat down well, correspond to the description, it remains to check in the case.
Nice gloves! They look great. You can control the touch screen without problems.
Gloves are quality stitched, without any smell. Recommend!
Thank you for making a good purchase because the L size in your home country is just right and warm.
Everything matches. Size in the butt. it is necessary more for size.
Fast delivery, accurate description, quality gloves.
Gloves are cool. We came in a month. Very comfortable.
Good gloves, the size matches, the sensor of the phone reacts normally
As in the photo. I think my son will like it.
Or favorite spring autumn gloves for the third year
Came quickly about 2 weeks. Ce sensor Yuzakt is excellent, even through a protective glass. I advise you to buy. Chose according to the proposed scheme, sat down as native.
Thanks for everything is best and very helpful thanks
Came gloves fast, excellent gloves, great store, I'll say more came gloves in Krasnoyarsk for three weeks and faster than those orders that should come much faster so that the seller is more than handsome))))) I bought everyone in the family, my wife, myself two pairs in different colors and sons are all happy as elephants))))()
Gloves are good. Sewn neatly, convenient fittings.
Gloves arrived quickly, the size took specially XL, because the Chinese Palm is smaller than Russian, and read it correctly. On the hand sits well, sewn qualitatively. Seller recommend!
The e bought for cycling as in Germany it is cold and really comfortable
Gloves came with a marriage, you need to sew up .... China-have China
Very good gloves, described exactly, I'm happy. I recommend the rest!
The seams are neat. Size fits. Delivery in the month. Touch screen works
Gloves are not bad, for winter of course thin, but for autumn itself
Delivery to perm for almost a month, ordered 13.11 received at the Mail 7.12, quality norms. Inside fleece, the upper part is waterproof, took for winter fishing, already experienced, AT-17 is cold, in the afternoon it was warm until-13 Cold was no longer felt, it was convenient to pour out, you feel the fishing line, the kilo Sir jumped a bullet. To buy I advise and the store too, in size took L, a little too small, the size of my hand 10, I think the next size will be just right.
Dear friend. I just received the parcel. The parcel is all right. The item was delivered fast. The item corresponds with description. I love your store. Great store!
It came a month before Tatarstan. The parcel was sent with others. I bought it as a gift.
I liked it. The smartphone can be used in them. Yes, and so comfortable.
Delivered in less than a month excellent
Gloves thin for plus temperature
Everything is fine, I'm happy, the size approached
Very cool
Excellent gloves, soft, threads do not stick out
Soft. But the size is too small. And so good quality
Excellent gloves, warm enough, about to-10. After a small habit, it is convenient to use when working with the phone.
Good quality, it came quickly. Size fits. Thanks store
Good gloves, satisfied
Seller recommend. Sent fast. To Samara it took two weeks and the same parcel was sought in the department. Gloves are sewn adequately to the cost. There are curves, but not critical. On the hand sat tight. The quality of the material-if very carefully, then can be enough for the season. If something does not work, I'll add.