SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good house for a cat. Big One. We had the same little one. The pillow inside is pulled out and it can be washed. Thank u!
My cat polubił it odrazu, very good for him, material comfortable well finished
Super Cat immediately climbed
Excellent product, well built, great quality
Happy with my very nice article
The smell is strong. The kitten is afraid.
Perfect bed in details and color, I love that my pet rest in it! I recommend the product and store who is very attentive and send fast!
Good lounger, the cat is happy) delivery less than a month
Order well received thank you to the store
I liked the description
Very well the size L is great for my cat of 4kg I recommend!
The product I received was the same the store posted. I'm satisfied with it and, to be fair I actually received it sooner that I expected it!!
The cat is happy, the delivery is excellent, waited two weeks, the only negative-very much crumpled came, and so everything is super, I recommend
Great product and very fast delivery
Very nice!
I arrive in very good condition and in the stipulated time, I am happy, the only bad thing that is smaller than what is seen
Reached quickly, the quality is all good, took the largest size
I love it. It's pretty big and solid and my cat will like it.
Arrived in good condition.
Kittens Super satisified. Thank you! Fast delivery. RECOMMEND.
The House for a cat is super! quite spacious, guessed with the size. The store sent the order quickly! I recommend the goods and the seller.
Un poco pequeño pero muy bonito.
Very nice cat bed a good size for my cat. Has nice details and the cushion inside is very soft. The only issue was it was very squished in the bag it came in and it took a while to get it to fluff out evenly to look like the picture.
. Very good. My cat does not leave it anymore
Product of very good quality, my cat loves its new cozy bed
The bed is good, but it was necessary to take the size L, for Chihuahua a non-large fit, but the MRI so'aka likes to stretch out... Not enough space rashmer m
I'm delighted with the article. Be careful, I took the smallest size because I have a chihuahua, and it's really small, even just!
Perfect for my kitten of very good quality rather fast delivery
It came in super good condition, just like the picture shows, without any damage and the shipment was fast, sooner than expected. Thank you.
Excellent. Very fast delivery.
It's beautiful as the photo shows good size, my kitten has a month, I'll leave it for the winter now has an open and baratite, for she arrived 10 days ago
Good quality, cushion and ball of different color but does not change anything.
Topp Ware
Pefecta igual k the image I like good materiaal
Material is not bad. Warm and size you ordered.
Super .. Soft comfortable my cat really liked the house .. Recommend this store
It's just like the very nice picture of my cat loved it, thanks
love it just like the description well made love it my customers would love this product as well
A grade
That's a great thing. Cat is happy)
Cool House, purchase is happy. Seller recommend!
Cute real, but slightly small.
It's so good my cat slept all day. It's so dull that you can't even imagine the joy he takes when he sees it is so good. I recommend it to 100%.
perfect
Excelente producto, el gato se acostó de forma inmediata, producto muy recomendado.
Long delivery, three weeks the parcel hung out somewhere in the warehouse. For a large cat is not enough. Strong smell of synthetics.
Very warm. Great same as the photo
Extremely cute, and incredibly yes I arrive in 3 weeks haha. I recommend it.
Cool house and after washing the form does not lose, I recommend
super