SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пришло быстро, совместной доставкой, коробка вся измятая, змейка не повредилась, работает, коты сопровождают её! Были вложены 2 маленьких мягких шарика для котов и картинки...
Delivery to Novosibirsk in 12 days. Cost 820 rub. The quality is good, it works out of the box. There is a cable for charging. The box on delivery is crumpled, but the snake did not suffer. The cat is in shock. As a gift put two stickers and two pompoms. Recommend.
Snake cat liked, but it is necessary to monitor the purity of the floor, the axis of the leading wheels is wound with hair wool and fiber.
Delivered quickly, two weeks in St. Petersburg. packed well, the box slightly rushed, but the toy did not affect. The cat's interested. Noise, neighbors from below will not like it).
He was late to receive it, correct delivery, the toy liked him, at first she was excited in little fear, became all touffeu lol then he followed him everywhere, it occupies it and leaves me more time for me
Movement soft and make you satisfied.
The cat is weak in response, so funny, sits and watches
Круто!!!!))))) кот пока знакомится, но не боитсярекомендую к покупке однозначно!))) сенсор хороший, змейка далеко не бегает, в основном в прихожей))) без сомнения это очень хорошо, не надо под диванами искать☺
My kitten is happy, first she was afraid, and then she knocked her to continue playing. I understood everything myself! thank you! Ordered October 18 came on November 2! Super!
Cool toy! Noisy wheels but still the toy is chic. Yes, and with the sensor obstacles. Thank you for the gifts! Balls cat in the first place began to play). Stickers are also very cute. Everything came quickly. Although the Customs did not spare the package. Thanks for the toy. We are happy)
Received quickly, it works Thunder to it's super well done I advise you to buy it you will not be disappointed it moves like a real snake my cat loves it soon
bien reçue le serpent mes chats sont heureux merci cordialement.
The order received all the super grandchildren liked how the cat plays.
Very nice
Fast shipping, works perfectly, just need to test how my 2 cats will react.
Fast delivery, perfect merchandise, perfect dialogue, the store is 100% recommended, everything is spotless, I would order more for sure, odorless, delighted, splendid design, solid I am absolutely satisfied with this purchase.
Delivery is very fast. Thank you store! Track tracked. From order to receipt in Mo, Dolgoprudny 10 days. Video does not work. Snake works.
Excellent snake, moves like real, sensors see the walls well. Can fall asleep, and when the cat touches the paw-again comes to life, it's cool). At first the cat was afraid, then began to hunt it). The length of the snake is about 40 cm, the eyes glow, the tongue moves. Charging from USB, cable included. To Moscow in 14 days! Very fast shipping! The store added a gift, balls and stickers, Nice) to the seller Thank you, we are happy with the cat)).
I am very impressed with how well packed the cat toy was to ensure it got here safely. I am charging it now and will leave further feedback when my cats have tried it out.
This toy is awesome!!! My little kitty likes it and my son loves it as well!!! If you're not paying attention, it truly does look real. I actually got it to play a prank on a friend,hahhhh