SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thekittenpark.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sexy swimsuit
Swimsuit came to Ukraine for 3 weeks. For such money, the swimsuit is super, I do not know the truth how it will be after washing or bathing in the sea, will not it shed?!
Came super fast, thanks to the store! Not yet measured, the fabric is pleasant. Later I will add feedback with photos
Everything is fine!
Excellent product. In time.
Excellent swimsuit for your money
Swimsuit is good. But I asked in the comments to put me pants s size. But the store still sent all the same size m. As a result, the panties are great for me, they are too tall, I will suture.
Quality is normal. For tanning fit perfectly. The size of the chest 80с-it was possible and more bra.
Excellent, fit very well and good quality
Beautiful Bathing dress
I advise, it is worth a penny, delivery is fast, quality for such money Fire
Perfeitossss! Loved!
Good, looks sexy)
Amazing quality soo surprised it fits really well! I wish there were more colours to choose from
Swimsuit priishov to finish svidko. Class, I look at the floor. Zazvichai I wear rosemir S-M, I was afraid, the swimsuit is not buv Maly, I took M. In the principal, pidishov, Dobra, shcho are regulated. Ale cups a little wide, S-Ka I think the city Bee is the edge.
A good swimsuit, soft, thin. Quality is not straight super, but for such money will go. Everything is regulated. The strings are very thin. There are inserts in the bra. In general, not bad!
Very nice like in the photo. And I just ordered 3more pieces.
The goods came Autumn quickly, (2 weeks). I liked the quality. Recommend
Gut
Loved, arrived very fast, around 15 days and is beautiful body. Recommend!
Quickly came in 3 weeks. Quality is super.
I ordered all the same size and the bottom came in different sizes and it looks very ugly the one that is bigger. Bigger.
The bikini is beautiful, but for 2 months of waiting it's not worth it.
I ordered two the red fitted nicer than the pink not sure if I sizes wrong
Excellent match the description, arrived in very short time
Perfect Recommend, wears very well.
It took a month to arrive, equal to the description the size is rather small, I should have ordered one size more, but the swimsuit is of good quality and good finishes.
Stroj is super
Quality is good very! Fast shipping!
Arrived very fast, execellent product, equal to photo and execellent fit
Chic swimsuit I take for the second time, the store is wonderful, sends in the shortest possible time
I am satisfied with the dress very good quality
Everything is super) this is my second swimsuit, the first was red. Very good looks (stimulates to keep itself in shape) came in a couple of weeks. Recommend
All is well, the size matches. But the photo is processed, the color is not so acid of course.
Bright color, sewn neatly
all as described. bikini top is for smaller bust (unless small coverage is preferred) . good for sun tanning.
I love it and I get super fast! I'll ask again
Simple swimsuit, with a high fit
super cute and looks just like photos i love!! :)
excellent, great swim suit, fits perfect, I ordered size S, arrives to early 3 weeks, thong is soft and adjustable
Swimsuit perfectly sat down, quickly reached, the quality is good
Quality is such a set. Delivery almost 2 month
I order a second time All as in the picture Recommend!
Excellent swimsuit for such money!! Tan should be the best)))
Swimsuit is excellent for your money. The parcel went a little more than 2 weeks)
I loved the bathing suit! The wine color! It's super light.
Swimsuit fire! Size S. Parameters 85-63-91. I sat perfectly, at the expense of ropes, you can fit the figure. The color is bright, saturated. I will order in other colors and I will mix the ver/bottom. I came very quickly according to the standards of Ali, for 14 days in St. peterbug.
Muy bonito Talla S , finalmente ajuste perfecto de la largura del tanga para una chica de 1,56 altura y que no sobresalga por detras. Es el tercer que compro, en diferentes colores, pero el primero que compré vino mal tallado.Aún asi me arriesgé a pedir mas.
Обалденный купальник за эти деньги. Без единой торчащей ниточки. Соответствует фото продавца. На пляж в нем только с мужем
Igual imagem. Mas cuidado com lavagem porque mancha as outras roupas. Lavar a mão