SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as the pictures, quick delivery!
Excellent thing, a little there is a smell, a child in the seventh heaven!!!
It's exactly the same in the photo. I love it!!
great quality, and fast shipping. thanks so much store.
Super, my daughter 14 years old, really liked, came quickly, in a week, thank you store!!!!
Everything came up, although the sleeves, when you raise your hands, are short, but it's not critical.
Just like the picture! It doesn't itch and it's beautiful!
The sweater came quickly, without jambs, threads and so on, well packed. In the photo, the color is brighter, in life muted tones. I would not buy myself one, but my sister (10 years old) is delighted. Oversize
ordered a L and it fits more like a medium? definitely should have sized up for the oversized look but it's still really cute!!
Colors slightly przygaszone, but and so is super.
The sweater came in 3 weeks, is warm, has a good material and is with high quality.
Well... It turned out to be very warm for growth of 167 cm. Materail colitis neck. But after washing in a weasel everything is better .. Came in a zip bag. And from the sweater itself smelled of StarFM abandoned house, dust, glassy .. The sizes are clearly smaller than the size range. If your top size is clean m and bought XL, he will kill you to hug. If you are a girl of size XS and height one and a half, he is perfect for you ^ ^
The sweater is good. Warm. Knitted quality. Slightly pricked and stinks of China, but I think it will leave with washing. Otherwise cool.
The sweater is just awesome, went 14 days, ordered s and it is very huge, but it's nothing I love overweight things
Thank you
El jersey es grueso de cuello vuelto, tal y como se ve, perfecto, de talla es normal. El envio fue rápido y llego estupendo.
Мне нравится!Очень милый:3
не плохой свитер. размер соответствует.
Llegó súper rápido. Tela gruesa y calentita de muy buena calidad. Los colores son preciosos. Compré un talla S y es perfecto.
Отличный свитер! Было довольно много ниток, но я всё подрезала и обработала узелками. Отлично гулять в прохладную погодуБуду надевать поверх и зимой. О размерах: Я ростом 160, заказала самый большой, получился слегка большой, как я и хотела. Думаю, на рост 170 будет в самый раз, может, немного коротко. Заказывайте, не пожалеете.
pica un poco pero bien
Super worn and cozy and very accurate to the pictures. It also fit really well
очень классный свитер, пришел довольно быстро, немного колется, но не страшно, цвета бледнее, чем на фото, но я так и хотела.
Ha llegado en una semana a Madrid (España)! Casi no puedo creerlo. Es un jersey genial! No pica nada y la lana es suave y parece de calidad, los colores son vivos pero tampoco deslumbran (justo como quería). De verdad estoy maravillada con la compra, si lo quieres, no lo dudes ni un segundo. Recomendado 100%!!!
Synthetics
It was a little small (in the sleeves, but I’m kinda tall!)
норм свитер , нитки правда немного торчат , но пофиг
Excellent quality, as soon as he unpacked it stung China, but after the first wash, the smell disappeared
It’s really good! Kinda smells like old closed but whatever
Cute but I don't know if it's L because it doesn't say the size
Slightly different from the photo, not so bright and strange quality of the thread. But in general, not bad, very warm
пришел очень быстро, размеру подходит. после прибытия обязательно надо стирать, а то пахнет пылью.
The product is such a qual in the image and carving as indicated. You can see that red thread has been used to sew the seams but when you put the jersey no you can tell. Itches a little on and the dye smells a little. For the rest everything is perfect, ideal for winter because it is very warm.
Delivered quickly, I recommend the store. Others ordered-No one sent, once from the fifth found an honest seller
The sweater is cool, the daughter dreamed of it, we are 13 years old
the ordered size is not observed
1,5 months to SPB. Thought it would be brighter, yellow not as saturated as in the photo. And the delivery is very long... The size took S in Volume 88, growth of 165. It smells a little and smells great. I will send to the wash immediately
It reached UFA in almost a month. The threads are a little stoned, but not critical.
Quality is good, but the jacket is not very soft
I liked everything
29.05-19.06
Beautiful!!! I´m in love!!! :)
Everything is fine, a wonderful jacket)
Thanks for the fast delivery, the quality is excellent, does not paint., checked. Good luck to the store.
Nice sweater, thanks!
The colors are dirty, the quality of the thread, as from the wear-out side everything is decorated-rubles by 300-pulls (((no more. Daughters like it, she 11, they have a rainbow in the trend (anime). Let me understand. Photo later on the app, sent to erase
In general, as the picture, the colors are the same. On the inside a lot of treading threads, but they can be trimmed and everything will be fine
I arrive surprisingly fast, great store
The order went to Ukraine (Dnipropetrovsk region) for a month and a half. The size was right. Her daughter is happy. True, the colors are pale. Softer than in the pictures. Seller recommend. Thank you.
The high height (180) is short and the sweater itself, and sleeves, I would like to be longer, calculated oversize and to drown in it, did not come out. It's a little sick. In general, very bright beautiful thing.