SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
El pedido es exactamente igual que la foto. El sueter es hermoso, la tela muy suave y linda. Lo mejor es que no se demoro nada! Muchas gracias
Very nice thing, I ordered myself for 46 size. Very good Village, free. In the photo, the daughter, she has 42 size. Highly recommend.
The sweater is very cool. All as in the photo of the store. On thin girls will sit like a beautiful oversize, on more lush-just like their size. I ordered Blue, color-just love. It is more grayish with a beautiful blue shade. Fabric with a tangible impurity of synthetics, but it does not spoil it at all. Soft, not prickly, pleasant to the body. Delivery is very fast, less than 10 days home. Definitely recommend
The quality is good sweater. 9/10. On my size s sat as m, height 155 Weight 50 kg.
The jacket is soft, pleasant. I usually wear S, this jacket perfectly fit the height of 159, og-83, OT-64. The seams are even, neat. In St. Petersburg came in 23 days.
very nice sweater, good quality, soft and warm
Very nice sweater! It's really soft and good quality. The fit is also really good. I am normally a size S and it fits very well! Arrived really quick too.
the sweater is just as described, it's texture is soft and the color is very similar to the one shown in the pictures. the size I ordered fits me perfectly and gives the oversized look that the model has. I depot recommend it, I'm in love with it and have been using it all the time
The jersey is beautiful and very good quality. I wear a size S and it fits perfectly.
A decent sweater. Its money is worth, there is no smell, the thread does not stick out, there are no holes. Suitable for size 42-44 Russian. I recommend to buy.
Product exactly as described. Am 168cm tall and it fits me of position perfectly.
Smell fast
Цвет сильно отличается от картинки.
Happy with the jersey, it's equal to the photo
A good sweater, 175 sleeves are excellent for growth!
No coments
очень мягкий, приятный
Material nice But in general... For this price (1300), would not buy such in the store The collar is some kind of hot, it looks cheap Smell present
Cool sweater, on the parameters of growth 160 85/67/96 sat very freely as I wanted
Very good quality without smell I highly recommend. Size well
It came in 12 days in Peter, there is a small smell, on my parameters weighs, but I like it, nice color and on a touch
Nice sweater. Soft, very pleasant to the body! Full-size. Sleeves are not short, at 1,65 m just right.
Very nice size nrmal in zara I wear m o s and it's big size
Soft to touch sweater, good quality, description accurate. thanks to the store
Has received exactly as in the picture all has approached
The sweater is cool. The quality is pleasant to the body, the knitting and color look good. Soft. With the store did not communicate, delivery to spb-8 days.
Great jumper , just little bit too short for my hight 174cm. But over all happy for this product. Thank you for quick delivery too.
El envío muy rápido, en una semana en España. Me gusta mucho cómo queda, es talla única asi que en mi caso talla amplio ya que mi talla es una S.
In general, there are no complaints about the product, but the color is clearly not blue, but gray, there was a stale smell, I had to wash with a special agent of. At 44-46 the size approached, sits freely, the sleeves are long by 164, suitable for height 170
Height 164 86/66/96. I have everything sewn, no defects. There was a little smell when unpacking.
T shirt drop wide but I love her ככה, the fabric is thin and heater suitable seasons autumn spring. Canvas cozy highly recommend heat
Тонкий, но приятный к телу
But there are some smell, once あらっ was balanced swirls two ぶつ also could do: clip!
The order came in 3 weeks. A little free on my m, but there will be an oversizz. Thank you to the store for the work and a small present.
Nice item and good fabric but I expected more.
Exactly as described! Super! The material is nice and soft. and it even included a little gift from the store. I recommend!
Just amazing! super soft and cozy, came in less than a month)
I love the color so much, it is just like the one pictured. The sweater is made of good quality and no weird smell. I am 5 feet and 115 pounds and this fits me perfectly.
Soft, pleasant to the body, but the growth of 170 was short
The article corresponds to the description. Fast shipping. Well, I'm happy.
Wonderful sweater! All as in the picture!
18 days delivery. I did not communicate with the store, I did not follow the track. Packed well. Sweater without flaws. I'm not a fan of "bullies", I like it when it's more free. But this jumper is just huge!!! My parameters: the volume of the bust is 96 cm, the waist is 80 cm, the volume of the hips is 100 cm. I just drowned in it!
Lovely very nice quality good recommended
Sweater Super, really liked. It is thin enough, but it is warm. On me sat free, especially in the sleeves, but I like. My Height: 165, size: S
Excellent sweater, as in the photo, soft, quality sewing. Recommend
The sweater is beautiful, made qualitatively, neat knitting, looks like in the photo in the description. I'm happy with this purchase! Came to Moscow in 11 days.
Thank you very much, the sweater is beautiful, soft and warm. I'm very pleased with 46 times perfectly.
To Kazakhstan, the goods went quite a long time. Maybe it's because of the virus. There is some smell, but I think to weathered. It's all well packed. Very soft. Pretty thin, for the early spring just right. In general, as in the picture, I'm happy. It's worth your money.
Excellent!!
Like in the picture. Slightly thinner than I am, but in general neatly sewn and qualitatively.