SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super thanks
Package was delivered all right, not damage. This clear case looks great, i love it. I ordered immediately two more. For that price is amazing. Thank you.
Dank u!
As described. Easy to apply
Sat perfectly, delivery fast.
Good product is perfect
A good cover, all the holes match. Fast shipping. 2 weeks to Ukraine.
Just as advertised.
I recommend this product
good quality fast delivery
For your money, the cover is not bad. I took several from different stores. This shuttle is quite thin, but not quite tight at the edges along the perimeter of the phone. In addition, the holes on the camera unit are not cut exactly. At the same time, the block of cameras itself is pressed and looks pretty good due to the small thickness of the material. I'm not sure that I will use it, mainly because of the problem with cutting the cover on the ends.
Really the top of the top !!!
Perfectooooo
Perfect case to protect cameras
Parfait
The cover perfectly approached, like a glove. Before St. Petersburg for 2 weeks! Super
it's way better then I expected. and it has been delivered very quickly.
Parfait
Thin, neat cover, with cutouts for each technology hole and camera, came in about a month, with the store did not communicate
Perfect shell
Normal
Good cover for Penny
Good quality item, sent fast, serious store and 100% recommended
Perfect
The cover corresponds to the description, the only thing that it is deeper, the phone in it is slightly recessed. When the flashlight is lit, the light is distributed over the case.
Everything came quickly. A cover of good quality. Sits very tight
All of them are perfect and the item was very well packaged THANKS!
Arrived in two weeks in St. Petersburg. I can not measure the TLF, because because of the pandemic my phone is stuck somewhere. I measured on the glass and other cases, which I ordered for myself. The size is the same. And the price is not the same to worry about. The only one to someone's Mail claim (most likely Russian Post). They roll the number, and do not understand who the order came from.
As described. Good quality. Took a while to get here, but not stores fault, it did come from China so expected.
Very good quality, fast shipping. I highly recommend.
A beautiful transparent cover, not matte, which is important for me, but perfectly transparent. Delivery came quickly, as combined with other orders.
A good cover, protrudes above the screen, slightly protecting it. All holes are in place. The truth is very stuck, but so with all the transparent covers.
I liked the cover, thank you! :) I sat perfectly, went 2 weeks.
The goods went very quickly to Kazakhstan. Quality was satisfied. It remains to wait for the phone itself
Good product! 1 month to chile.
I am very happy with the order placed. All right and as it came in the store's description. Good quality Material. Everything has arrived quickly and in perfect condition. I recommend it!
Fit nicely. not sure if it will turned yellowish after a period of use.
A good cover, but not all the connectors on the cameras are cut correctly. But this does not interfere.
Exactly a month and the cover is already on the hands. Laudable in the framework of the pandemic and free delivery! Great case. As thin as possible.
A good budget cover, all the holes are the same, the quality is satisfied. With the glass on the screen does not conflict. The color of the phone transmits perfectly. Buttons are pressed well. I am completely satisfied, especially because the camera's place is now protected.
Goods mind on tap. Shipping wholesale came quickly Koyo... Good!!!
good good good
Came for a month with paid delivery. Everything closes, I'm very pleased.
Fit perfectly the phone, ultra thin so the experience is great but if you are looking for 100% protection it’s not optimal here I will say you got 50% protection and 100% comfort and experience
Pretty nice clear case, I actually enjoy being able to see the original color of my phone, I can also see if it needs to be cleaned when dust collects in the case naturally. Not slippery, easy to hold.
Came on time, from the cover in delight! Very beautiful, in the hand lies perfectly, the sides around the camera are even thin, but protect well. The order is executed and still I will order!
The shipment was the fastest I 've ever experienced. Well done. The quality of the first impressions seems good. It was not yet possible to try on the phone
Fast shipping. Great customer Service.
Fast shipping excellent quality I highly recommend
The thin and transparent texture, the back panel color of my mobile phone is too attractive, and it is very light and thin, not heavy at all, the treatment of the edges is in place, there will be no cutting sensation, the mobile phone case is very high-end, This purchase is worth it. The position of the lens is designed to be protected. Not only is it resistant to the ara? Shots and drops, it also doesn't affect the photo. Definitely doesn't mean that the ultrathin nude is fall-resistant, the antifingerprint effect is quite good and the orifice position is very accurate. Suitable, very good