SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Transparent, very stylish and cool looks
So good product
Accurate!
The quality is bad, but the money was returned quickly
It's fast all in the one thank you very much!
All buttons and holes match. On the phone sat perfectly. The picture on the case is made qualitatively
Good product, I expected it to be of a stronger material, but it arrived in perfect condition and in estimated time.
Excellent, just like the photo, arrived at the set time
Xhh
Late Transport and not safe.
I thought it would be a little harder but I love it.
Got some brackish, holes moved out, not everywhere match and he crumbled on the road, in general, if you do not pay attention to these defects, the cover is good, the print is quality
With the store did not talk, the parcel went 3 months, but still reached, there are no complaints
A million years waited from our border, the quality of fire is clear
After 4 months of waiting he gives it to us for delivery and we never receive it.
Protector מהממם!
The first time I had an unpleasant incident on Ali. I ordered a cover, I sent it quickly, but it's somewhere in China. Later opened a dispute, the store assured that the parcel here will come and need to cancel the dispute. Confirmed order delivered and offered payment at 0 $. Literally after a couple of days, the parcel appeared as sent back to the seller. As it turns out, the seller changed and "admitted" that the money should be returned. However, I insisted that the dispute should be closed and then return the money. He's holding for a fool! (Never agree to the closure of the dispute, otherwise you will not achieve anything more) as a result, dispute decided support. And the seller merged without reaching agreement.
Very fast
The cover is very classy, thin and quality. If you want to buy it, then buy it. Delivery fast: only 19 days, unpleasant smell No. In general, I'm happy with my order
Fast delivery, affordable price, acceptable quality. Recommend!
as described. I like it and here's a picture if my cat
H
It doesn't have the same size as the phone.
10/10
Very good product in excellent condition I charm
It's perfect with the phone, the order arrived in 2 months but to the country in less than 2 weeks, it was just mail problems
It takes a lot of time and it doesn't explain to you when you claim, very disappointed
Like in the photo
Because the cover was not the model of my phone
All is well. Got there quickly.
It's nice, but not with very good endings
Very tough cover silicone, like the picture Ordered 15/10/2020 and arrived 13/11/2020 Recommend 100%
Good quality and within expected time
Very fine, doesn't seem to protect much
quality is not that good
Cool, came quickly.
All Super, only a little long szło
.
I didn't get it.
I don't recommend it took too long
It's beautiful, I liked it very much. I recommend it.
The article never arrived and the tracking report indicated that the product had been delivered to my home address, the store was very nice but never arrived, I received the full return of my money without any problem. Be clearer in your sales.
Decent quality, arrived in 6 days, there is perforation, I recommend the store!
The cover is cool. The coating is good, at 4 out of 5. there is not enough clarity. The case itself is cool, does not slip in the hand, it's nice to hold the phone. Delivery is average, not fast. I recommend, for its price. Thank you.
Samsung a20e
I'm happy with the order as I wanted, I took it for Samsung A51, everything is well cut for the microphone camera charging and so on, the sound buttons and locks are not tight well pressed.
although i didnt recieve the parcel, they still refunded me, thank you!
stamped outside, could rub off with use
Пришел быстро, за недели две. Подходит на модель телефона Samsung A30. Немного кривоват, чуточку вправо бы картинку не мешало поправить, картинка думаю, может об что то поцапараться и рисунок сотрется. Так что где то 3,5/5
took 3 months to arrive and parcel was lost on the way