SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Mexico, Central America, South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of thekittenpark (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of thekittenpark.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

O***x

8 Dec 2020

Verified Purchase

Order came.

D***a

6 Dec 2020

Fast delivery, beautiful and comfortable bowls. But there are a couple of minuses. Transparent does not hold well in the Mount, so I advise you not to order a set with a transparent plate. Or flip the plate with your ears. If you pour water into such misochki, I also advise you to turn your ears to yourself, otherwise the water will pour out. Still to a small minus I will take what when a cat eats, then all this design is shaking, especially water and there is a risk that the plate will either fall out or spill. In general, not bad, the cat is convenient to eat and the bowls are deep.

S***a

5 Dec 2020

Good cups, for some reason I thought they were glass or ceramic, they turned out to be plastic, but it looks good.

A***v

3 Dec 2020

Good misochki. I took it for fluffy hand0na. Now he eats not lying down like before, but sits on his back legs. The white ones are fixed in the stand well, while you will change the water to clean, you will necessarily have more floors. So Topchik 9 Kote from 10. I advise everyone

K***k

26 Nov 2020

Super !!!! Fast delivery, well packed, product such as the picture. Kotki satisified!

Customer

19 Nov 2020

Plates came quite quickly) everything corresponds to the description. With the store did not communicate

N***s

17 Nov 2020

Just has described! My cat love it. But because he drinks alot of water, I'll only use this for food!! ;3

M***o

12 Nov 2020

Cool bowl, unusual! Kosha counted;) The parcel came very well packed, safe and sound!

E***a

10 Nov 2020

Exactly 1 month to Ufa. Came safe! Wrapped in oooochen big navel))) we will try.

N***a

25 Oct 2020

Bowl awesome) I will still order, packed also perfectly

P***n

7 Oct 2020

Object compliant. My cat adopted it right away. Nickel packing. At the top.

29 Sep 2020

I have been waiting for these bowls, but they do not insert properly, from any touch fell, wrote to the store, opened a dispute and I was returned money. Seller in good faith. Thank him, I'll order new ones later. Delivery was 2 weeks. There are anti-slip stickers for the tile.

R***r

26 Sep 2020

The goods came quickly, as promised, the bowls are comfortable, there is no smell, the truth is transparent with a scratch (they would learn to follow what they put in the parcel, prices B was not!)

Very fast delivery. Bowls are beautiful, look stylish. Slightly weak keep in the stand, it seems like some kind of sealing gasket should be, so as not to jump out, but she's not.

D***s

24 Sep 2020

It's very beautiful, I thought it was bigger, but I'm still satisfied and it came fast

E***k

14 Sep 2020

Packed no worse than the phone!) beautiful, looks aesthetic, high) our cat is not afraid, while it gets used, let's see how it will be next)

O***A

11 Sep 2020

The parcel came within 3 weeks. Quality is excellent

1 Sep 2020

полностью соответствуют описанию и фотографиям! Миски можно мыть в посудомоечной машине, качество добротное. Миски достаточно глубокие, корма можно насыпать побольше, коты по этому поводу просто в восторге =)

V***y

10 Jul 2020

15 days to Moscow, very quickly, I recommend, seals came in!!!

L***r

8 Jul 2020

Bowls look good. The cat is happy, there is convenient. But the transparent bowl is inserted badly. Packing is good. Delivery three weeks to m. o.

4 Jul 2020

Love it

M***n

1 Jul 2020

Love it and so does my furbaby.

30 Jun 2020

great, but the parts don't stick together

I***o

29 Jun 2020

Very nice, don't hook the bowls well on the platform, I hope I don't have to continually pick up food and bowls from the ground

D***l

26 Jun 2020

Very quickly arrived 11 days after order. Thanks store, etensbakken are very nice!

O***a

Bowls are light, comfortable for an adult cat, the kitten of course they are great. In general, everyone is happy, everything came without scratches, not damaged, well packed. I'm happy, I recommend the store.