SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sevet
I took a jacket for home, walk in the yard, so I did not expect special quality. For its value, the thing is good. On the front side everything looks wonderful, there are no sticking threads, a good strong zipper. But the underside pumped-a cheap lining fabric that can quickly creep in the seams. The store-umnichka, everything quickly sent, well packed, for which he is special thanks. Shipping fast. Came to the point of issue in five for 10 days.
Everything was tracked. it came before the deadline, I recommend the store. Affects the 12-year-old child g-84 T-73 B-92 with an increase of 150 cm size L
8.08.21 отправили, 17.08 уже получила. доставка быстрая. Куртка отличная, холодная осень-теплая зима. Заказывала размер М на девочку 13 лет, рост 155см, вес 43 кг., куртка свободная. то что надо.
For 23 $ Super
I ordered the size XXXI on og 100, from 89, about 100, everything came up, no longer needed and no less needed. Have small stock. I ordered the color red, not as bright as in the picture, the quality is normal, I will wear it. Delivery 25 days. Thank you.
Unfortunately, color not same as on the picture, more like dirty purple.
Very accurate. Recommend.
.
Everything is just super! Recommend! And rosemer is perfect XXL
I ordered my daughter, she liked it. On the growth of 150 sleeves are long. Sewn quite well, though the hanger will have to sew itself. For such a price-just a find
Fat delivery and fit as described.
The coat corresponds to the description. For a teenager of 11 years took the size of M, the village is fine (height 158, 40 kg), nothing sticks out anywhere, sewn perfectly. Purchase satisfied. Thank you very much!!! price-quality matching.
Very cool jacket. As in Siberia so at the end of winter, the beginning of spring is cool!!! delivery 2 weeks. Straight super kurtyaha, I recommend!!!!
The jacket is excellent, the delivery is very fast. I did not communicate with the store. I read reviews and began to doubt which in the end to choose the size. Some write that little, others on the contrary. The dimensional grid coincides, just someone likes that the jacket was free, then take the size more and do not confuse the rest. My parameters: OG 92 and OB 96, the size of XL sits perfectly, even a little freely, you can and the blouse is warm. The only negative, the hood on the main zipper broke off on the first day of socks, this is visible in the last photo. And so I recommend the seller, the jacket is cool!
LOVE IT!!! Very beautiful, sits well, good quality. Will order again, different color. THANK YOU
Very nice though small size, although I asked for size L, being me size M, I got a little tight
The jacket came 2 sizes smaller!
Just the best jacket. And delivery 2 weeks to St. Petersburg. At 46-48 I order XXL, not the first time I take it. Red color is bright and beautiful. I advise you very much.
Delivery took 19 days. On the parameters 90x76x100 cm the jacket of the village is perfect.
The jacket for 5 with a plus, slightly stuck out the thread, but not critical, it came in 2 weeks delivery DPD, the jacket is warmer than it expected to go.
Nice coat. I ordered my daughter, she is very thin and tall. Took M, came up perfectly. The daughter is about 165 tall. Sleeves are excellent. Recommend!!!!
Nice jacket... Came quickly .. At 48-50 came up perfectly .. Thank you...
отличная куртка
Perfect size is a little fair but to go with a perfect fine Jersey and it's warm and sent over fast, I recommend it 100%