SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome. Very soft and warm. But thumb will stick out.
Soft and warm. On my average size 19 just approached. Thank you.
Quality, not very, precise thread.
Received quickly, in accordance with the description
Fast delivery I imagined :) Gift product for my wife .. Not tested yet! .. But it has the area well done to be a nice gift.
Warm gloves, dense. My hand is female large, tugovato dresses, on the hand of a teenager-the child sits well. The goods went from November 11 to December 15 to Vladivostok.
The quality is good, for 4 *. But still the absence of a thumb decides, the hand is freezing, they are zero. Delivery was in the joint parcel, quickly enough.
Ok
Cute but the fur is not soft as I expected
As in the description, warm, a little stick out threads. I did not communicate with the store. Recommend
In appearance and to the touch excellent gloves. They haven't checked yet. Fairly dense and not thin. They must be warm.
Mitenki cool, liked, only here one got defective. But the dispute has returned part of the funds. I will wear it, as the defect of mating from the inside of the palm, is not so noticeable. There were a few more sticking threads, I hope they will not crawl. In general, everything is great, purchase is happy
as in pictures, soft and warm, nice
Beautiful, warm came very quickly
Funny gloves, the thumb does not close not for our winter.
I love them so much!
Very well made gloves, all as the description, quickly delivered
Good gloves, soft and warm
To Peter in 19 days. Not very neatly sewn. In places, threads stick out, in places not sewn.
Pleasant and soft. Sent quickly, the parcel went 3 weeks.
Not a lot of thread stick out but for such money is not even bad
Good mittens.
As in the photo. Warm, comfortable. I want to order in other colors.
Cool gloves, all as in the description
Passed very quickly Many thanks gloves are good
The quality is surprisingly good. Wife liked it.
They arrived super fast in 15 days to Canary Islands, beautiful and warm. A 10
It was a month before Peter.
Very cool, mięciutkie gloves :)
Gloves super!
Much like in description, market מהאיכות top price such low! Really fits me at, some clicks fingers but days cold it will be fine. Shipping well it's really fast.
Beautiful. Perfect for 9 year old girl
Took as a gift a girl. On very small hands. In principle, they stretch normally, but if the wide brush, it will, I think, not very convenient. Quality is normal. There is a small technical smell.
Delivery 27 days, excellent gloves, I recommend to everyone. The quality is very good, now I ordered more for gifts. Recommend!!!
The fur is soft and pleasant.
The article is good .. He arrived rather than planned .. Short satisfied
Everything came to terms with integrity and safety!
Ordered for a gift. Gloves are nice. Just for a information the thumb is not covered if you close the gloves.
Super warm
Good. Warm. Bit small but good
Gloves are funny. Dense and pleasant threads to the touch. They sat tight. Look cute))
As the picture, nice, recommend for winter days. Fast delivery 3 wks
Wonder what kind of gloves. Soft and cute. Very comfortable sit on hand. Just did not expect such a cool result, pleasantly surprised. Also delivery-two weeks
Wonderful!
very good
The fabric is soft and warm! They're perfect.
Good gloves, warm, beautiful introduction, sit well on the hand, fast delivery
Beautiful very good quality thank you
Cool, warm gloves with a valve. Khakassia was reached in two weeks. The knitting is elastic. What I wanted. Very happy. Thank you store.
Good product