SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I took the size S and the truth that nothing small comes, it looks like in the picture
It's just like the picture! I ordered it 2xl is giant and I love this amazing
The article has good quality, and its description has been very accurate. Both communication with the store and shipping time have been excellent. I am very satisfied with this purchase. Thank you.
The sweatshirt is very nice, it's warm, it wears very soft hair inside, it's big, I like it. And it's only taken 15 days to arrive, I recommend
Comodisima, good quality. Bigger than I thought. I usually use M-L and ordered XL thinking it would be smaller. But I love the way it looks.
Super and fast delivery
Perfect! Color and print exact to the photo, correct size (oversize style). Inside is warm hair, material is great. Super fast shipping.
I have M and ordered I M-sits like an oversize, as I wanted. To the body is pleasant-inside the fleece, but due to the fact that this synthetic-quickly becomes hot. Does not smell. Visually beautiful, but for the composition of the big minus. Delivery to Moscow 2 weeks.
Same as in the photo. Super pretty. Exact size is wide.
The store sent me the package again even though it was canceled in the first place due to problems of the company that sent very attentive and replied very quickly to messages thanks
Super soft and comfy however I got a large and wasn’t as oversized as I thought it would be but still great
Very good quality. Good touch, inside wears hair and rather thick fabric, ideal for winter. Very happy!
A good sweater all as in the description, came quickly, to the store respect and respect
So cute!!! Thank you so much!:)))
Excellent quality ans fast shipping
I love. It is very warm inside and meets all the expectations that I had set at the time. only the color is a little lighter but it is still pretty.
Cool sweatshirt, inside fleece. Oversize sits well. Delivery days 10. thank you!
Very soft and cotton. Shoulders are a little wide, but it's taxable. I like it very much.
Good quality. It's very warm. I fucked an M and, measuring 1,57, it's a little long. Super fast shipping, took me 10 days.
The article has good quality, and its description has been very accurate. Both communication with the store and shipping time have been excellent. I am very satisfied with this purchase. Thank you.
I love it! I honestly thought I couldn’t ever find this top, very good price, great quality, I love it! Thank you :)
Very pretty of very good quality, is not centered at the size but still gives a charm. Personally I took one to two sizes below and it suits me very well or a little big