SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Kitten Park (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Of great quality
Just like in the picture. 100% recommended. He arrived in 10 days
Never received the item so don’t know about the product description the stores communication was also terrible.would not buy from the seller again.
It's not the same color, nor the same design but it's acceptable.
Keeps warm but very good super quality
Product not like picture
love this so cute and great material
Hoodie Super
bit tight fit, sleeves run short. the actual colour of the sweater is black with white lettering printed on. quality feels kinda cheap, but it looks really good in photos.
Понравилась,она чёрная!не такая длинная как на фото.
I do like it because every other jumper like this is at least over £25 and i don’t have that money ahaha so it is kinda expected for the price but the material isn’t stretchy or very good. but overall i still wear it quite a bit since the design is nice
the material is really cheap quality and the colour is way off compared to the picture, the arm holes where the wrist is is wayyy too small as well as the head. i recommend not buying this
Bien mais matière très bof
Arrivé en noir au lieu de gris
i thought the culottes would be much looser like the Picture
Quality is pretty bad, the writing is printed on, it does look like the photo but wouldn’t recommend
Не рекомендую однозначно, качество ужасное, скрипит в руках
Honest review: this i made of a really cheap fabric where the cuffs are thick and not strechy black fabric not vintage style !!
El tamaño es perfecto. Muy contenta, aunque da mucho calor para el verano, jeje
Great quality sweatshirt. Would 1000000% recommend great brandy Melville dupe thanks . Lovely store
not grey like image its black and its a cheap non cotton material, quite disappointed tbh, dont buy it, u can see in the picture the material
Came quickly, but not much different letters
it looks nothing like the picture oml
לא הגיע באותו צבע והבד ממש גרוע
very fast delivery ! it doesn’t look exactly like the picture. it‘s black, not grey but the material is really soft and comfortable
Didn’t look anything like the picture and horrible material
Not how it’s seen on pictures- very disappointed
Material does not feel as soft as I expected. Almost a nylon type feel. The image was spot on.
I thought it longer